Drywall Customer Service Representative
6 days ago
We are seeking a highly motivated and detail-oriented individual to fill the position of Drywall Customer Service Representative at PatchitUP Drywall in Nassau County, NY. This role will be responsible for managing schedules, communicating effectively with customers and technicians, and ensuring timely completion of jobs.
Key Responsibilities- Schedule Management: Utilize ServiceTitan software to efficiently manage schedules and dispatch technicians to ensure prompt response to customer inquiries and job assignments.
- Customer Communication: Develop strong relationships with customers through effective communication, addressing their concerns, and providing excellent service.
- Job Coordination: Coordinate with technicians to confirm job details, ensure timely completion, and address any issues that may arise during the process.
- Time-Keeping and Booking Rate: Accurately manage time-keeping for technicians, monitor lead quality, and strive for an above-average booking rate.
- Customer Follow-Up: Conduct follow-ups on unsold estimates and completed work to solicit reviews and improve technician performance.
- Lead Quality and Response Time: Monitor lead quality and respond to leads within 5 minutes to ensure prompt attention to customer inquiries.
- Preferred Experience: Previous experience with ServiceTitan software is preferred, but not required.
- Communication Skills: Excellent phone and communication skills are essential for effective customer interaction and team collaboration.
- Multitasking Abilities: Strong multitasking abilities are necessary to manage multiple tasks simultaneously and prioritize responsibilities.
- Home Service Industry Experience: Experience in scheduling and dispatching for a home service company is preferred, but not required.
- Language Proficiency: Fluency in English is required, with Spanish language proficiency being a plus.
- Self-Starter and Motivation: A self-starter with a strong motivation to succeed and take initiative in driving results is essential for this role.
As a Drywall Customer Service Representative at PatchitUP Drywall, you will have opportunities for growth and development, as well as be part of a dynamic and collaborative work environment. Our company values your contribution and offers a competitive salary and benefits package. The estimated annual salary for this position is $60,000 - $80,000 based on location and experience.
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Customer Service Representative
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