Customer Service Ambassador

2 days ago


Farmingdale, New Jersey, United States CSI Group Full time

CSI Group is a dynamic and rapidly growing company headquartered in New Jersey, with over 20 locations across the state and New York. We pride ourselves on delivering personalized services to individuals and families, specializing in tax preparation, financial planning, and estate management.

Job Overview

The Customer Service Representative will be responsible for answering high-level incoming calls and supporting customers by providing helpful information, answering questions, and responding to complaints. This role is ideal for individuals who thrive in fast-paced environments and are passionate about delivering exceptional customer experiences.

Key Responsibilities:

  • Answer phones and handle basic inquiries (refunds, location/directions, updating client info, documents still needed, etc)
  • Work as a team to ensure front desk supervision
  • Set up conference calls and/or appointments for CPAs
  • Process payments over the phone from clients
  • Maintain a positive attitude toward customers at all times
  • Respond promptly to customer inquiries
  • Acknowledge and resolve customer complaints

Requirements:

  • High school diploma
  • 1+ years experience in a relevant field
  • Ability to stay calm when customers are stressed or upset
  • Comfortable using computers
  • Experience working with customer support
  • Good command of English
  • Excellent knowledge of MS Office Word and Excel
  • Strong interpersonal and communication skills
  • Availability to work overtime required

The estimated salary for this position is $19.00 hourly, with competitive benefits and opportunities for career growth.



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