Technical Support Specialist

2 weeks ago


Salem, United States Manpower Full time
Job DescriptionJob Description

Job Title: Technical Support Representative 

Job Description: We are seeking a skilled and customer-focused Technical Support Representative to join our Onity Dial-In Support team. This on-site position in Salem, Oregon, involves providing technical assistance for Onity hospitality and commercial products while ensuring excellent customer satisfaction.

Compensation:

  • Hourly Pay Rate: $17.00–$18.00 (based on experience).
  • Schedule: Full-time (40 hours/week) with potential for overtime.
  • Hours of Operation: 5:00 AM - 7:00 PM, seven days a week.

Key Responsibilities:

  • Set up and troubleshoot hardware and software systems, including working with SQL scripts, databases, and wiring diagrams.
  • Provide technical support via phone and email to end-users of Onity products.
  • Generate product replacement orders and resolve customer issues in a professional and timely manner.
  • Maintain knowledge of electronic products, billing processes, and database applications.
  • Accurately document all calls and follow established call-handling procedures.
  • Meet call volume and productivity goals in an inbound call center environment.
  • Support additional projects and skillsets as assigned.

Required Qualifications:

  • Minimum of 1 year of experience in Technical Support, Call Center, or Help Desk.
  • Proficiency in basic IP networking and PC systems (Windows 7–10).
  • Experience with SQL database reading and editing (preferred).
  • Ability to read wiring diagrams and understand AC-to-DC conversion and grounding principles.
  • Strong listening, communication, and organizational skills.
  • Quick learner with the ability to grasp new technologies.
  • Must work on-site in Salem, Oregon, with flexibility for early mornings, evenings, and weekends.

Why Join Us?
This role offers an opportunity to develop technical skills and provide exceptional support in a collaborative, professional environment. If you are detail-oriented, reliable, and passionate about technology, we encourage you to apply today

About ManpowerGroup, Parent Company of:  Manpower, Experis, Talent Solutions, and Jefferson Wells

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2022 ManpowerGroup was named one of the World's Most Ethical Companies for the 13th year - all confirming our position as the brand of choice for in-demand talent.



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