Technical Support Specialist

3 weeks ago


WinstonSalem, North Carolina, United States eXcell Full time
Job Overview:
The eXcell company is seeking a highly skilled Senior Service Desk Support Technician to join their team in a remote role. The ideal candidate will have excellent technical abilities, strong communication skills, and the ability to work effectively in a collaborative environment.

Salary: $55,000 - $65,000 per year, depending on experience.

About the Role:
This role involves providing technical support to clients via phone, email, or chat. The successful candidate will be responsible for troubleshooting and resolving software and hardware issues, as well as performing system migrations. They will also be required to maintain accurate records of incidents and resolutions.

Required Skills and Qualifications:
- Minimum 3+ years of experience in service desk support
- Prior experience working on a service desk as an agent supporting both hardware and software for Dell and/or Lenovo
- Solid understanding of computers, specializing in Windows 11 or prior OS system migrations
- Technical ability to troubleshoot and repair software or system issues, including Windows 11 migration problems
- Familiarity with knowledge management lifecycle and ability to assist in development, auditing, and creation or maintenance of articles to be used by both technical and non-technical associates
- Ability to work reliably from home using own internet access point over client's RSA with provided tools and work system
- Strong time management and organizational skills
- Excellent verbal and written communication skills
- Strong interpersonal skills
- Attention to detail, ability to work under pressure
- Ability and willingness to work in a collaborative team environment
- Ability to work flexible hours/shifts as required by customer

Benefits:
eXcell offers a comprehensive benefit package, including health insurance, 401k, basic life/AD&D, supplemental insurance plans, paid time off plan, paid holiday, paid sick leave plan, FSA/HSA pre-tax benefits, employee discounts. W2 only, no corp-to-corp.

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