Technical Support Specialist

3 days ago


WinstonSalem, North Carolina, United States eXcell Full time
Senior Service Desk Support Technician

We are eXcell, a leading provider of IT staffing services and solutions. We have an exciting opportunity for a Senior Service Desk Support Technician to join our team in a remote role.

This is a great chance to work with a global company headquartered in Bellevue, Washington, supporting Fortune 1000 companies as well as small and medium businesses.

As a Senior Service Desk Support Technician, you will be responsible for providing technical support and troubleshooting software or system issues, including Windows 11 migration problems. You must have a solid understanding of computers, specializing in Windows 11 or prior OS system migrations.

Key requirements include:
- Minimum 3+ years of experience with Service Desk support
- Prior experience working on a Service Desk as an agent supporting both Hardware / Software for Dell and / or Lenovo
- Excellent customer service skills
- Ability to work flexible hours / shifts as required by the customer

We offer a comprehensive benefit package that you can elect into, including Health Insurance (Medical, Vision, Dental), 401k, Basic Life / AD&D, Supplemental Insurances Plans, Paid Time Off Plan, Paid Holiday, Paid Sick Leave plan, FSA / HSA Pre-Tax Benefits, Employee Discounts.

Estimated salary: $60,000 - $80,000 per year.

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