IT Support Specialist

6 days ago


Salem, Massachusetts, United States BayMark Health Services Full time

About the Role

At BayMark Health Services, we are seeking a highly skilled Senior IT Support Specialist to join our team. As a key member of our technology department, you will be responsible for providing expert technical support to our staff across various technologies.

Responsibilities

  • Provide exceptional technical support via phone, email, and in-person interactions.
  • Respond to desktop, server, phone, and general system technical issues in a timely and efficient manner.
  • Configure and set up new PC/Laptop hardware to ensure seamless integration with our systems.
  • Maintain and manage systems as assigned, ensuring optimal performance and security.
  • Ensure company assets are properly maintained and tracked, adhering to company policies and procedures.
  • Assist in disaster recovery and business continuity efforts by implementing robust data protection measures.
  • Collaborate with the IT Manager to plan and implement infrastructure upgrades and installations.
  • Support the maintenance and administration of our telephone system.
  • Conduct research and evaluation to recommend and plan IT initiatives that align with company objectives.
  • Develop strong relationships with colleagues and stakeholders, fostering a positive and supportive work environment.
  • Suggest and participate in special projects related to IT operations, demonstrating your commitment to continuous improvement.


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