Service Center Manager

3 weeks ago

Houston, United States W3Global Inc Part time
Job DescriptionJob Description

About the role:

The Service Center Manager is a key leadership role responsible for overseeing and coordinating all operational aspects within the Service Center. The Service Center Manager will manage multiple managers and employees, while balancing the requirements of our customers, and keeping safety, financial, and operational goals in the forefront.

Key Responsibilities/Operations:

  • Oversee and coordinate all rail-related activities for the Service Center

  • Collaborate with other departments to develop and implement strategies for optimizing operations

  • Establish strong relationships with customers, resolve customer issues, and ensure customer satisfaction.

  • Provide technical knowledge and expertise to all employees.

Requirements:

  • Proven experience as an Operation Manager, or in a similar managerial role.

  • 3+ years of experience generating and reviewing technical documents such as procedures, instructions, manuals or forms.

  • 3+ years of experience in railcar QA (manager, engineer or auditor).

  • 5+ years of experience working with and interpreting tank car federal standards and regulations.

Resource Allocation and Workforce Management:

  • Ensure location is properly staffed and equipped with appropriate machines, tools, and materials, to meet production goals, and that all equipment is properly maintained and in safe working order for the location prior to use.

  • Help oversee the recruitment, training, and development of staff.

  • Ensure all employees are properly trained and current on their training requirements, to include but not limited to: Safety, Quality, Procedural, and Technical.

Performance Management:

  • Ensure that service disruptions and delays are promptly addressed and mitigated.

  • Set performance targets, conduct performance evaluations, and provide coaching to improve employee performance.

  • Establish/manage a production plan to achieve/surpass operational goals/targets. To ensure consistency of delivery through project completion.

Process Improvement:

  • Lead continuous improvement efforts within the Region through conducting Quality Work Group Meetings.

  • Conduct process audits and ensure compliance and effective implementation of corrective and preventative actions

  • Utilize data-driven insights to make informed decisions and drive continuous improvement.

Budgeting and Cost Control:

  • Ensure the Service Center operates within budget and achieves targeted revenue goals.

  • Monitor expenses and identify opportunities to reduce costs without compromising quality.

  • Ensure success in overall location profitability and all key financial metrics.

  • Understand key goals and use financial tools to achieve profit and cost targets

Quality Assurance and Compliance:

  • Ensure adherence to company policies, industry regulations, and quality standards.

  • Implement and maintain quality assurance measures to deliver products/services that meet or exceed expectations.

  • audit work processes and ensure that all employees and results meet requirements.

Health and Safety Compliance:

  • Train and coach employees on safety procedures, and ensure employees understand our and customer related requirements.

  • Perform investigations for injuries, near misses, property damage, and safety violations.

  • Schedule and conduct onsite safety audits.

Customer Relations/Satisfaction:

  • Make sales calls to increase revenue/ensure customer satisfaction / research and pursue opportunities for growth.

  • Build relationships and pursue all avenues for potential growth for the company.

Communication and Reporting:

  • Ensure that all work orders and appropriate administrative forms confirming work is done correctly and to procedure are signed and completed as required.

  • Provide regular reports to senior management on operational performance and key metrics.

  • Conduct and participate in morning meetings.

Education and Certifications:

  • Bachelor's degree in Business Administration, Operations Management, or a related field (preferred).

Knowledge, Skills, and Abilities:


Railcar Regulation Knowledge - Strong industry knowledge of AAR and FRA rules, and Tank Car Maintenance Regulations; Knowledge of current regulatory requirements (e.g., AAR MSRP, HM201, SS-II, and SS-III inspections); Knowledge of FRA regulations, 49 CFR Parts 100-185 and 49 CFR Parts 210-232.
Railcar Maintenance Knowledge - Knowledge of railcar repair processes, valve maintenance and repair processes, paint and coating processes, and inspection processes
Inspection - Ability to inspect, identify, and verify that railcar maintenance activities are performed and completed in compliance to FRA, AAR, Our, and Customer requirements.
Welding Knowledge - Knowledge of SMAW, FCAW, GMAW welding and cutting processes and how they apply to railcar maintenance procedures.
Non-Destructive Testing (NDT) - Knowledge of NDT (BLT, VT, RVT, PT, MT, UTT) processes and how they apply to railcar maintenance procedures.

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