Service Center Operations Manager

10 hours ago


Houston, Texas, United States SGS Full time
Job Description

The Service Center Manager plays a critical role in ensuring the efficient operation of our service centers, providing exceptional customer satisfaction, and promoting a safe working culture.

Key Responsibilities:
  • Oversee and monitor service center operations to ensure high-quality customer satisfaction.
  • Manage service center staff to maintain the storefront, receive client samples, prepare bottle kits, and handle shipping and receiving.
  • Promote a safe working culture and environment throughout the service center.
  • Implement best practices to maximize operational efficiency in accordance with sample protocols.
  • Lead by example, demonstrating good leadership through effective planning, delegating, and empowering subordinates.
  • Manage people and performance daily, acting quickly and decisively when required.
  • Ensure staffing levels are appropriate for workload and that staff are properly trained to perform their assigned duties.
  • Assist with the training of new service center staff to become productive members of the team.
  • Ensure supplies inventory is appropriate for the service center.
  • Follow safety requirements and ensure team members are also following these requirements.
  • Address safety problems as they arise to minimize exposure and maximize safe practices.
  • Actively promote a strong culture of safe sample management practices and a safe working environment.
  • Keep management teams informed on production, staff issues, and potential problems.
Qualifications:
  • Associates degree in a science-related field.
  • 5 years of relevant experience.
  • Advanced oral and written communication skills.
  • Self-initiative and resource utilization skills.
  • Advanced language skills.
  • Intermediate mathematical skills.
  • Advanced reasoning skills.
  • Basic computer skills.
  • Attention to detail and solid critical thinking skills.

SGS is an Equal Opportunity Employer, and as such, we recruit, hire, train, and promote persons in all job classifications without regard to race, color, religion, sex, national origin, disability, age, marital status, sexual orientation, gender identity or expression, genetics, status as a protected veteran, or any other characteristics protected by law.



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