Center Manager

2 months ago

Houston, United States FlightSafety International Full time

Purpose of Position

Maintain an on-going commitment to the promotion of FlightSafety International’s image as the factory designated training organization. I For Lead Learning Centers: Ensure that Lead Learning Center responsibilities are provided to the appropriate Satellite Learning Center(s). I For Satellite Learning Centers: Ensure that proper coordination and communication with the Lead Learning Center is established and maintained.


Tasks and Responsibilities

  • Planning/Positioning Activities: Plan, direct and organize Center’s activities to ensure FlightSafety International’s overall goals and objectives are achieved while providing Customers with a quality training experience.
  • Seek new ways to improve Learning Center Operations, quality of training products and Learning Center profitability on a continuous basis.
  • Establish quality objectives at the Learning Center that are in support of, and consistent with, the quality objectives established for Operations.
  • Prepare the Center’s Business Action Plan (BAP) and updates.
  • Exercise sound cost control measures. I Analyze and justify new training equipment, capital improvements, and personnel resources.
  • Teamwork – Internal and External Activities: Establish and maintain a ‘Customer oriented’ business relationship with each Customer (company, client, vendor, aircraft manufacturer, etc.) impacting FlightSafety International’s business served at the Center.
  • Communicate to Center teammates the importance of meeting Customer, statutory and regulatory requirements.
  • Disseminate the quality policy throughout the Center. I Coordinate with the aircraft manufacturer(s) to ensure compliance with the respective training Service Agreement(s) while promoting and maintaining a spirit of teamwork and business partnership, where applicable.
  • Interact with the Director of Regulatory Affairs, as necessary. Examples of interaction include, but are not limited to, identification of nonconforming training, regulatory self-disclosures, changes in Center Manager or Director of QMS/Quality Control (DOQ/QC), additions/deletions of training programs, identification of nonconformities that are regulatory in nature, etc.
  • Interact with other management level personnel, i.e. Center Management Team, Functional Directors, other Center Managers, Corporate Management, etc.
  • Coordinate support of simulators and other Flight Training Devices (FTDs) with the Supervisor of Flight Training Devices and the Simulation Systems Division (SSD).
  • Coordinate courseware development in conjunction with Company guidelines and with the cooperation of the Courseware Support Functional Group.


Tasks and Responsibilities Continued

  • Initiate marketing and sales activities, in conjunction with Company guidelines, and with the cooperation of the Marketing Functional Group.
  • Documentation/Reports Activities: Provide pertinent data and information to Operations personnel. I Monitor and maintain Monthly Salary Management Report; report discrepancies, if any, to Salary Administration.
  • Ensure that Learning Center Management Reviews are completed.
  • Ensure the availability of resources necessary to implement and sustain the QMS including but not limited to the Preventative Action and Corrective Action processes.
  • Ensure that the Quality Management System (QMS) is used to encourage continual improvement and compliance with all applicable regulations.
  • Organize, direct the preparation of, and originate reports, proposals, bids, letters to Customers, and other written communication, as necessary.
  • Utilize the SAP computer system to locate appropriate data concerning Customers, Instructors, training schedules, prospects, receivables, payables, and other data pertinent to the operation of the Center.
  • Mentoring/Managerial Activities: Monitor and direct the management of expenditures associated with the Manager’s Fund.
  • Monitor and approve Performance Appraisal preparations and appropriate merit increases for other supervisors on a timely basis. I Appoint Center teammates to the Learning Center Quality Team. I Interview prospective employees, evaluate and recommend employment.
  • Provide project direction(s), set priorities and monitor staff achievement.
  • Direct and/or facilitate departmental staff meetings and oversee distribution of meeting minutes to appropriate personnel.
  • Coordinate and manage department staffing levels with approval from the V.P of Operations and/or Regional Operations.


Minimum Education

Bachelor’s degree (B.A./B.S.) from a four-year college or university preferred.


Minimum Experience

  • Ten (10) years of related experience.
  • Five + (5) years of management experience.
  • Minimum of six (6) months’ experience in a teaching/training environment, especially where the material is designed for adults (over 18 years) participants.
  • Aviation related experience in management, marketing and/or administration of technical training, highly desirable.
  • Experience related to operating and/or managing a small business or corporate cost center, desired.


Knowledge, Skills, Abilities

Basic office equipment (PC/Copier) I Basic office software (Access, MS Word, Outlook) I iOS devices

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