Help Desk Analyst

3 weeks ago


Brunswick, United States Robert Half Full time
Job DescriptionJob DescriptionWe are in search of a Help Desk Analyst to join our team located in BRUNSWICK, Ohio. This role will involve working closely with various technologies and systems in our industry, offering a long-term employment opportunity. As a Help Desk Analyst, you will be expected to provide technical support to our users, manage system configurations, and maintain a high level of customer service.

Responsibilities:

• Provide technical support to users, resolving issues related to Android Development, Cisco Technologies, Citrix Technologies, Mac Computers, and Microsoft systems.
• Manage system configurations ensuring optimal performance and security.
• Execute the deployment of new software and hardware to users.
• Utilize Active Directory to manage user accounts, groups, and computers within our network.
• Provide support for Apple Devices, aiding users in troubleshooting and resolving issues.
• Ensure the proper functioning of computer hardware, performing routine checks, and maintenance tasks.
• Use Configuration Management techniques to maintain system security and performance standards.
• Maintain accurate records of system deployments, ensuring all changes are correctly documented and authorized.• Minimum of one year of experience as a Help Desk Analyst or in a similar role
• Proficiency in Android Development
• Familiarity with Cisco Technologies
• Experience with Citrix Technologies
• Proficiency in using Mac Computers
• Familiarity with Microsoft products and services
• Experience with Active Directory
• Ability to work with Apple Devices
• Strong knowledge of Computer Hardware
• Experience in Configuration Management
• Experience in Deployments
• Excellent problem-solving and communication skills
• Must have a customer-centric mindset
• Ability to work in a fast-paced environment
• Strong organizational skills and attention to detail
• Ability to work independently and as part of a team
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