Help Desk Specialist I

3 weeks ago

New Brunswick, New Jersey, United States Abacus Solutions Group Full time

About Abacus Solutions Group:

We're a team of passionate professionals who share a common goal: to make a difference in the lives of our customers and colleagues. Our core values drive everything we do, from the way we approach our work to the way we treat each other.

We're built on the principles of being difference-makers, passionate about serving, and working hard with integrity. We believe that every opportunity is a chance to make a positive impact, and we're always looking for ways to serve our customers and coworkers better.

Position Overview:

We're hiring a Help Desk Specialist Level 1 to join our team at the Federal Law Enforcement Training Center (FLETC) in Glynco, GA. As a member of our technically diverse team, you'll work alongside other Help Desk Specialists, Network Engineers, System Administrators, and Database Professionals to provide IT Operations and Support to the FLETC.

The FLETC is responsible for training Law Enforcement Professionals from over 90 different agencies, and we're looking for someone who can help us make data easily accessible to those who need it. If you're passionate about serving others and have excellent problem-solving skills, we want to hear from you

Key Responsibilities:

  • Make data easily accessible to those who need it
  • Pay attention to customers' descriptions of computer problems
  • Ask questions to properly diagnose the problem
  • Walk customers through the recommended problem-solving steps
  • Set up or repair computer equipment and related devices
  • Train users to work with new computer hardware or software
  • Document changes, revisions, and problems
  • Provide other team members and managers with information

Requirements:

  • Must be a US Citizen
  • Must pass a Federal Law Enforcement Background Investigation
  • 0-6 Months experience troubleshooting software and hardware in a customer service role
  • Excellent problem-solving skills and analytical abilities
  • Excellent written and verbal communication skills using the English language
  • High School Diploma or equivalent is required
  • Prefer candidates with an associate degree with an emphasis on Information Technology such as Network Administration
  • Prefer Candidates with CompTIA Network+ or A+ Certification

Security Qualifications:

  • No security clearance required; Secret Clearance Preferred
  • Must be a US Citizen
  • Must pass a Federal Law Enforcement Background Investigation

Equal Employment Opportunity:

All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.

We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

  • Help Desk Specialist I

    5 days ago

    New Brunswick, New Jersey, United States Abacus Solutions Group Full time

    Job Title: Help Desk Specialist I Job Summary: We're seeking a skilled Help Desk Specialist I to join our team at the Federal Law Enforcement Training Center (FLETC) in Glynco, Ga. As a Help Desk Specialist I, you will be part of a technically diverse team providing IT Operations and Support to the Federal Law Enforcement Training Center. Key...

  • Help Desk Specialist I

    4 weeks ago

    New Brunswick, New Jersey, United States Abacus Solutions Group Full time

    About Abacus Solutions GroupWe're a team of passionate professionals who share a common goal: to make a difference in the lives of our customers and colleagues. Our core values drive everything we do, from the way we approach our work to the way we treat each other.Job TypeFull-timeJob DescriptionWe're seeking a highly skilled Help Desk Specialist to join...

  • Help Desk Specialist III

    7 days ago

    New Brunswick, New Jersey, United States ASG Full time

    About Abacus Solutions GroupWe're a team of passionate professionals who share a common goal: to make a difference in the lives of our customers and colleagues. Our core values drive everything we do, from hiring and reviewing team members to recognizing and rewarding their contributions.Job TypeFull-timeJob DescriptionWe're seeking a highly skilled Help...

  • Help Desk Support Specialist

    2 weeks ago

    New Brunswick, New Jersey, United States Hoxton Circle Full time

    Job SummaryHoxton Circle is seeking a skilled Help Desk Tier 2 professional to provide technical support for ~40 users, ensuring efficient hardware, software, and network performance.The successful candidate will collaborate with department heads and consultants to resolve technical issues and maintain system functionality.Key ResponsibilitiesOffer technical...

  • Help Desk Specialist

    2 weeks ago

    New York, New York, United States firstPRO, Inc Full time

    Help Desk SpecialistfirstPRO, Inc is seeking a skilled Help Desk Specialist to join our team in NY, NY. This is a 6+ month contract with onsite work required once per week.We are looking for a dedicated IT professional to provide technical support to our employees across the organization. You will be responsible for troubleshooting hardware and software...

  • Help Desk Specialist

    3 weeks ago

    New Rochelle, New York, United States IONA UNIVERSITY Full time

    Job Title: PT - Help Desk SpecialistJob Summary:We are seeking a highly skilled and detail-oriented Help Desk Specialist to join our team at Iona University. As a Help Desk Specialist, you will be responsible for providing technical support to users on library services, applications, and software/hardware specific to Iona College.Key Responsibilities:Provide...

  • Help Desk Specialist

    4 weeks ago

    New York, New York, United States Thinc Forward Full time

    Job Title: Help Desk SpecialistWe are seeking a highly skilled and motivated Help Desk Specialist to join our team at Thinc Forward. As a Help Desk Specialist, you will be responsible for providing exceptional technical support to our end-users, troubleshooting and resolving issues, and ensuring that our IT systems are running smoothly.Key...

  • Help Desk Specialist

    6 days ago

    New Rochelle, New York, United States Iona College Full time

    Job Title: PT - Help Desk SpecialistJob Summary:We are seeking a highly skilled and detail-oriented Help Desk Specialist to join our team at Iona College. As a Help Desk Specialist, you will be responsible for providing technical support to students, faculty, and staff, troubleshooting hardware and software issues, and maintaining the overall efficiency of...

  • Help Desk Specialist

    2 weeks ago

    New York, New York, United States Jobot Full time

    Job Title: Help DeskWe are seeking a highly skilled and experienced Help Desk professional to join our team at Jobot Consulting. As a Help Desk specialist, you will be the first point of contact for our clients, providing technical support and guidance on a wide range of IT-related issues.Responsibilities:Provide technical assistance to clients via phone,...

  • Help Desk Specialist

    2 weeks ago

    New York, New York, United States Softpath System Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Help Desk Specialist to join our team at Softpath System. As a Help Desk Specialist, you will be responsible for providing technical support and assistance to our internal customers, ensuring that their hardware and software issues are resolved in a timely and professional manner.Key...

  • Help Desk Support Specialist

    2 weeks ago

    New York, New York, United States Oxford Solutions Full time

    {"title":"Help Desk Support Specialist","description":"Job SummaryOxford Solutions is seeking a skilled Help Desk Support Specialist to join our team. As a Help Desk Support Specialist, you will be the first point of contact for customers seeking technical assistance over the phone or email.Key ResponsibilitiesProvide technical support to customers via...

  • Help Desk Specialist

    2 weeks ago

    New York, New York, United States Diverse Lynx Full time

    Help Desk Support RoleAt Diverse Lynx LLC, we are seeking a highly skilled and experienced Help Desk Support professional to join our team. As a Help Desk Support specialist, you will be responsible for providing technical assistance and support to end-users regarding the use of computers, networks, and related peripheral hardware and software.Key...

  • Help Desk Specialist

    4 weeks ago

    New York, New York, United States Jobot Full time

    Job SummaryWe are seeking a highly skilled and experienced Help Desk professional to join our team as a Consulting Help Desk specialist in the Technology industry. This role is pivotal in ensuring our clients receive the highest level of technical support and guidance.Key ResponsibilitiesServe as the first point of contact for clients seeking technical...

  • Help Desk Specialist

    2 weeks ago

    New York, New York, United States Mondo Full time

    Job Title: Help Desk AnalystLocation: On-site 5 days/weekJob Type: 6-month contractRate: 30-35/hr W2Job OverviewMondo is seeking an experienced IT Service Desk Specialist to provide technical assistance and support related to computer systems, hardware, and software. The ideal candidate will have a strong background in IT service desk operations, with the...

  • Help Desk Specialist

    3 weeks ago

    New York, New York, United States CANOPY | Professional Search & Recruiting Full time

    Help Desk Technology Support SpecialistOur client, a leading international law firm, is seeking a skilled Help Desk Technology Support Specialist to join their 24/7 helpdesk team. This role requires on-site support, offering a competitive salary, with opportunities for overtime and shift flexibility.Key Responsibilities:Provide expert-level support for...

  • Toyota Product Specialist

    6 days ago

    New Brunswick, New Jersey, United States I-95 Toyota and Scion of Brunswick Full time

    Unlock Your Potential as a Toyota Product SpecialistAt I-95 Toyota and Scion of Brunswick, we're committed to delivering an exceptional customer experience. As a Toyota Product Specialist, you'll play a vital role in helping customers discover the perfect vehicle for their needs.Key Responsibilities:Provide expert knowledge of Toyota products and features to...

  • Help Desk Support Specialist

    2 weeks ago

    New York, New York, United States firstPRO, Inc Full time

    Help Desk Analyst Job DescriptionFirstPro, Inc is seeking a skilled Help Desk Analyst to provide technical support for our Mac-based environment. This is a temporary contract position that can be worked on a hybrid schedule.Key Responsibilities:Provide technical support to employees with a wide range of technical issues, including hardware and software...

  • Help Desk Support Specialist

    2 weeks ago

    New York, New York, United States firstPRO, Inc Full time

    Help Desk Analyst PositionFirstPro, Inc is seeking a skilled Help Desk Analyst to join our team in New York, NY. This temporary contract position will focus on providing day-to-day technical support for our Mac-based environment.Key Responsibilities:Technical Support: Assist employees with a wide range of technical issues, including hardware and software...

  • Help Desk Specialist

    2 weeks ago

    New York, New York, United States TEEMA Full time

    Job SummaryWe are seeking a highly skilled Help Desk Analyst to join our team at TEEMA. As a Help Desk Analyst, you will be responsible for delivering exceptional technical support services to our end-users, resolving software and hardware issues, and providing recommendations for technical and operational improvements.Key Responsibilities:Provide technical...

  • Help Desk Support Specialist

    3 weeks ago

    New York, New York, United States Insight Global Full time

    Help Desk Technician Job DescriptionWe are seeking a highly skilled Help Desk Technician to join our team at Insight Global in New York City.Responsibilities:Provide Level 1 or 2 technical support to our clients using the ServiceNow ticketing system.Offer phone and in-person support to ensure seamless customer experience.Utilize knowledge of servers and...