Desktop Support/Help Desk

7 days ago

Phoenix, United States TalentBridge Full time

Desktop Support - Help Desk

Location: Phoenix, Arizona

Onsite Flexibility: Onsite

Connecting People with Their Purpose

At TalentBridge, we know success begins with personal connections, and our goal is to fully understand your values, motivations, and passions, then to connect you with companies whose values and motivations match your own.

Whether you're looking for temporary employment or a full-time career, the TalentBridge family is here to help.

About the Role

We're looking for a talented..... Desktop Support

In this role, your responsibilities will include:

  • We are seeking a motivated and detail-oriented Tier 1 Help Desk Support Specialist to join our IT team. The ideal candidate will be the first point of contact for internal staff seeking technical assistance and support. This role is critical in ensuring smooth IT operations and enhancing the productivity of our legal professionals.
Key Responsibilities
  • Technical Support: Provide first-level support for hardware, software, and network issues via phone, email, and in-person.
  • Troubleshooting: Diagnose and resolve basic technical issues related to office applications, printers, and desktop configurations.
  • User Account Management: Assist with the creation, maintenance, and troubleshooting of user accounts and permissions.
  • Documentation: Maintain accurate records of issues, resolutions, and service requests in the help desk ticketing system.
  • Collaboration: Work closely with Tier 2 support and other IT staff to escalate complex issues and ensure timely resolution.
  • Policy Compliance: Ensure compliance with company policies regarding data security and IT usage.
Qualifications
  • Education: Bachelor's Degree in Information Technology, Computer Science, or a related field preferred; equivalent experience may be considered.
  • Experience: 1-2 years of experience in a help desk or technical support role, preferably in a professional services environment.
  • Technical Skills: Familiarity with Windows and macOS operating systems, Microsoft Office Suite, and common legal software applications.
  • Communication Skills: Strong verbal and written communication skills; ability to explain technical concepts to non-technical users.
  • Customer Service Orientation: A commitment to providing exceptional support and enhancing user satisfaction.
Preferred Skills
  • Basic knowledge of networking concepts and troubleshooting techniques.
  • Experience with ticketing systems and remote support tools.
  • Familiarity with legal practice management software is a plus.
#INDIT

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