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Administrative Assistant

2 months ago

Waltham, United States Robert Half Full time
Job DescriptionJob DescriptionWe are on the lookout for an Administrative Assistant to join our team based in Waltham, Massachusetts. In this role, you will be primarily responsible for streamlining administrative procedures, managing customer inquiries, and maintaining meticulous customer records. This position offers a short term contract employment opportunity.

Responsibilities:
• Manage and organize emails, files, and calendars to ensure efficient administrative operations.
• Assist in the transition process for the new CEO by organizing and managing necessary documentation and memos.
• Provide support for various side projects related to administrative tasks.
• Handle customer service responsibilities including answering inbound calls, email correspondence, and resolving customer inquiries.
• Perform data entry tasks and maintain accurate customer records.
• Use Microsoft Office tools such as Excel, Word, Outlook, and PowerPoint to manage and organize digital files.
• Schedule appointments and manage calendars to ensure smooth operations.
• Demonstrate technical savviness by assisting with Zoom administration.
• Ensure efficient management of both inbound and outbound calls.
• Maintain a high level of customer service and ensure customer satisfaction.• Minimum of 3 years of experience as an Administrative Assistant or similar role.
• Proficiency in Microsoft Office Suite including Word, Excel, PowerPoint, and Outlook.
• Experience with data entry, managing calendar appointments, and email correspondence.
• Strong customer service skills and experience with answering inbound and outbound calls.
• Ability to manage multiple tasks and deadlines efficiently and effectively.
• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Ability to work independently and as part of a team.
• High school diploma or equivalent; higher education or certifications an advantage.
• Ability to maintain a high level of confidentiality and handle sensitive information.