Service Desk Analyst

3 weeks ago


Raleigh, United States Hamilton-Ryker Full time
Job DescriptionJob DescriptionOverview

We are looking for a Service Desk Analyst to join our Raleigh, North Carolina (NC) office This is not a remote position. 

Responsibilities
  • Troubleshoot, document, and resolve or escalate issues/requests using defined processes/procedures, SLA’s and best practices.
  • Ensure a high level of customer satisfaction.
  • Identification, research, and resolution of technical problems. Respond to incoming calls, emails, and support requests.
  • Document issues follow processes and procedures and monitor open requests to ensure timely and quality resolution.
  • Troubleshooting of desktop applications, browser-based tools and mobile apps including user questions, bugs, upgrades, and functionality.
  • Troubleshooting of hardware when applicable.Qualifications
    • High School diploma/GED with 3+ years of IT or Helpdesk Experience
    • Associates Degree in Information Technology/Systems with 0-3 years of Experience
    • Working knowledge of Service Desk ticketing system and/or ServiceNow is a plus
    • Strong customer service, technical, documentation and troubleshooting skills
    • Understanding of networking technologies
    • Experience with Windows 10, MS Office O365 troubleshooting – Windows 11 experience is a plus
    • Experience with user provisioning for Active Directory, Exchange, SharePoint and other company applications
    • Strong analytical skills; excellent interpersonal and communication skills
    • Ability to interact professionally with a diverse group, i.e., managers, subject matter experts, escalation groups and end users#ZR

  • Service Desk Analyst

    2 weeks ago


    Raleigh, United States TEKsystems Full time

    *Description:* We are hiring a Service Desk Analyst for a fast-growing company in Raleigh. *This role will be on-site to start,* with options of being hybrid upon completion of training.* *The hope is to hire Professionals who have hopes and dreams of career progression. Several members that have been hired onto this team have moved on to even lead other...


  • Raleigh, United States Crescens Full time

    Job Title: ServiceDesk Technician Location: Raleigh NC Duration: 12 months *****The candidate will be allowed to work remotely until all staff return to site. At that point the candidate will be required to come onsite. ***The equipment can be mailed. Job Description; The User Support Technician II (Service Technician II) is an essential role on the Service...


  • Raleigh, North Carolina, United States Crescens Full time

    Job Title: Service Desk TechnicianLocation: RemoteDuration: 12 monthsJob Summary:The Service Desk Technician II is a critical role on the Service Desk team, responsible for providing advanced technical support to state and local employees, private businesses, schools, and North Carolina citizens. As a Service Desk Technician II, you will be the single point...

  • Service Desk Analyst

    2 weeks ago


    Raleigh, United States Hamilton-Ryker Full time

    Overview We are looking for a Service Desk Analyst to join our Raleigh, North Carolina (NC) office! This is not a remote position. Responsibilities Troubleshoot, document, and resolve or escalate issues/requests using defined processes/procedures, SLA's and best practices. Ensure a high level of customer satisfaction. Identification, research, and...


  • Raleigh, United States Focused HR Solutions Full time

     This job is remote. Our client has an opening for  a  Service Desk (739934) This position is up to  6 months, with the option of an extension, and the client is in Raleigh, NC Please send rate and resume:Experience providing excellent customer service skills using ITIL methodology Required 2 YearsExperience working in a call center environment and...

  • Service Desk Lead

    2 months ago


    Raleigh, United States American Addiction Centers Full time

    Job Description Provides daily supervision and direction to service desk staff who are responsible for phone, email and in-person service desk support in the areas of standard desktop applications, troubleshooting hardware/software, workstation builds, printer problems, network, and systems support. Oversees the service desk operations, systems, tools,...


  • Raleigh, North Carolina, United States Sevita Full time

    Senior Business Systems Analyst Sevita is a leading provider of home and community-based specialized health care. As a Senior Business Systems Analyst, you will be responsible for analyzing business requirements, designing, and developing quality technical solutions to support our business operations.Responsibilities:Work with business team members to...


  • Raleigh, United States HighCloud Solutions Full time

    Title Business Analyst Mid Level Location Raleigh NC (Hybrid) Duration 12 Months Interview Type Webcam Interview Only Job Type C2CW2 Job Description NCDHHS Division of Health Benefits Provider Operations is responsible for ensuring enrollment and credentialing of providers into the NC Medicaid program. The Business Analyst will...

  • Security Analyst

    2 months ago


    Raleigh, United States TEKsystems Full time

    Job DescriptionJob Description3224149** U.S. Citizens **18-Month contract to hire Top Skills:1. Experience with supporting end customers and providing professional and/or customer support. This person should have a background dealing with the end customer and resolving issues with them. Linux support is preferred2. GDPR - This person will need to know and...

  • Front Desk Supervisor

    7 months ago


    Raleigh, United States Aimbridge Hospitality Full time

    The Front Desk Supervisor is responsible for assisting the Front Desk Manager and/or General Manager while providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay. He/she is also responsible for ma Front Desk, Supervisor, Hospitality, Associate, Operations, Hotel

  • Front Desk Agent

    2 months ago


    Raleigh, United States Aimbridge Hospitality Full time

    Aimbridge Hospitality - Candlewood Suites Raleigh Crabtree [Guest Service / Concierge] As a Front Desk Agent at Aimbridge Hospitality, you'll: Greet and welcome all guests approaching the Front Desk; Maintain proper operation of the telephone switchboard; Handle requests for information, mail and messages; Answer guest inquiries about hotel service...


  • Raleigh, United States Kisco Senior Living Full time

    The Front Desk Representative @ Abbotswood at Stonehenge provides exceptional customer service via the front desk to establish a warm, secure and friendly atmosphere in the community. Schedule: Part Time - Friday - Sunday 7:30 am - 4 pm. Hourly Rate Front Desk, Representative, Customer Service, Retail

  • Data Analyst

    4 weeks ago


    Raleigh, United States Robert Half Full time

    Job DescriptionJob DescriptionWe are in search of a Data Analyst to join our team remotely to provide data services with our enterprise-level global trade compliance system. The successful candidate will be part of a team of professionals, collaborating with partner teams and stakeholders across the enterprise, primarily focusing on data reporting and...

  • Front Desk Supervisor

    5 months ago


    Raleigh, United States Catapult Full time

    NeighborHealth Center is a faith-based Federally Qualified Health Center and is a private, non-profit 501(c)3 agency founded to meet the healthcare needs of the underserved in the Raleigh area. The Front Desk Supervisor roles include: Managing and supervising the Front Desk operations and staff. Ensuring that the front desk is gathering and documenting the...


  • Raleigh, North Carolina, United States Four Points Raleigh Full time

    Job SummaryAs a Front Desk Agent at Four Points Raleigh, you will be responsible for providing exceptional guest service, registering guests, and handling various hotel operations. Your primary responsibilities will include greeting and registering guests, making and modifying reservations, and ensuring a smooth check-in and check-out...


  • Raleigh, United States Falcon Square Capital Full time

    Falcon Square Capital LLC is an independent women owned broker dealer who specializes in providing access to the fixed income marketplace for its institutional customer base. FSC is looking for an Operations and Settlements Analyst. This position will be work in person from its Raleigh, NC headquarters, will provide integral operational support to FSC’s...


  • raleigh, United States Falcon Square Capital Full time

    Falcon Square Capital LLC is an independent women owned broker dealer who specializes in providing access to the fixed income marketplace for its institutional customer base. FSC is looking for an Operations and Settlements Analyst. This position will be work in person from its Raleigh, NC headquarters, will provide integral operational support to FSC’s...

  • Front Desk Associate

    1 month ago


    Raleigh, North Carolina, United States PEG Hospitality Group,Inc Full time

    {"title": "Front Desk Associate", "description": "Job SummaryAs a Front Desk Associate at PEG Hospitality Group, Inc., you will be the first point of contact for our guests, providing exceptional service and ensuring a memorable stay. Your role will involve verifying guest information, processing payments, and answering questions about the hotel and local...


  • Raleigh, United States SREE Hotels LLC Full time

    We offer Daily pay! Access up to 50% of your earned wages after every shift. The Courtyard & Residence Inn by Marriott, located in the Brier Creek area of Raleigh, is currently hiring for a full-time Front Desk Supervisor. The person hired for this position will need flexibility to work all shifts, weekdays and weekends. PRIMARY PURPOSE: The Front Desk...

  • Front Desk Agent

    1 month ago


    Raleigh, United States Concord Hospitality Full time

    Description Front Desk & Guest Care We are looking for people that have a passion to serve others! Working at the front desk means you are at the hub of the hotel with the most interaction with our guests. Your role is key to the overall experience the guest will have. Your keen sense of being proactive, responsive and caring will make all the difference. If...