Front Desk Agent
1 month ago
Front Desk & Guest Care
We are looking for people that have a passion to serve others Working at the front desk means you are at the hub of the hotel with the most interaction with our guests. Your role is key to the overall experience the guest will have. Your keen sense of being proactive, responsive and caring will make all the difference. If you enjoy engaging with others and have a winning personality and high sense of responsibility - this role is perfect for you We have a great company culture at Concord Hospitality where everyone is valued and treated with respect.
Role Responsibilities:
As a Front Desk Clerk you have the responsibility to give our guests the best hospitality experience they can have by:
- Assisting guests efficiently, courteously and professionally at all times.
- Maintaining a high level of service and hospitality.
- Promptly and effectively dealing with guest concerns or issues and see all are met to satisfaction in timely manner.
- Post guest charges, collect payments, and follow all cash handling procedures as required by Concord.
- Handle guest mail and messages with respect to privacy and professionalism.
- Be knowledgeable of the hotel brand and various programs (travel programs, special offers).
- Be a great communicator to various departments and management on guest comments and concerns.
- Respond quickly to incoming calls, lobby visitors and team members needing front desk assistance.
- Have full knowledge of hotel safety and emergency procedures.
Education and Experience: Previous hotel experience preferred but not required.
Physical Requirements: Prolonged periods standing at the front desk, up to 8 hours at a time.
Here are some reasons our associates like working for us:
Benefits (Full Time Associates only)
We offer competitive wages. Full-time associates are eligible to participate in a comprehensive benefit package, which includes medical/dental/vision plans, life insurance, ST/LT disability options, 401K options, tuition assistance, discounted room rates at Concord managed hotels, plus training & development and career advancement opportunities.
Why Concord?
Our culture is based on our five Cornerstones and they are what we consider our foundation: Quality, Integrity, Community, Profitability, and Fun. It's important to us to provide a great work environment for our associates and we strive to hire the BEST associates in the market. At Concord, you can enjoy a culture where you are valued and our Associate First policy is a way of life. Utilize your hospitality talents with a Company that cares about you and your development. We do many fun things on property to stay engaged with our associates and show you we care about you.
If you are seeking a position where you can grow and be a part of a fun team, this job may be your answer. We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace.
-
Front Desk Agent
4 weeks ago
Raleigh, North Carolina, United States Concord Hospitality Full timeFront Desk Agent Job DescriptionWe are seeking a highly skilled and enthusiastic Front Desk Agent to join our team at Concord Hospitality. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional customer service and ensuring a seamless stay for our guests.Key Responsibilities:Guest...
-
Front Desk Agent
2 months ago
Raleigh, United States Aimbridge Hospitality Full timeAimbridge Hospitality - Candlewood Suites Raleigh Crabtree [Guest Service / Concierge] As a Front Desk Agent at Aimbridge Hospitality, you'll: Greet and welcome all guests approaching the Front Desk; Maintain proper operation of the telephone switchboard; Handle requests for information, mail and messages; Answer guest inquiries about hotel service...
-
Front Desk Agent
1 month ago
Raleigh, United States HYATT Hotels Full timeHyatt Hotels - 160 Park at North Hills Street [Guest Service / Concierge] As a Front Desk Agent at Hyatt Hotels, you'll: Greet and register the guest, provide outstanding guest service during their stay, and settle the guest's account upon completion of their stay; Register guests making and modifying reservations; Perform hotel operator and concierge...
-
Front Desk Agent
2 months ago
Raleigh, United States Concord Hospitality Full timeDescription Front Desk & Guest Care We are looking for people that have a passion to serve others! Working at the front desk means you are at the hub of the hotel with the most interaction with our guests. Will also cross-train at the Hbar. Your role is key to the overall experience the guest will have. Your keen sense of being proactive, responsive and...
-
Front Desk Hospitality Specialist
4 weeks ago
Raleigh, North Carolina, United States Concord Hospitality Full timeFront Desk Agent Job DescriptionWe are seeking a highly skilled and enthusiastic Front Desk Agent to join our team at Concord Hospitality. As a Front Desk Agent, you will be the first point of contact for our guests, providing exceptional customer service and ensuring a seamless experience.Key Responsibilities:Guest Service: Assist guests efficiently,...
-
Front Desk Representative
4 weeks ago
Raleigh, North Carolina, United States StepStone Hospitality Full timeJob SummaryWe are seeking a highly skilled and detail-oriented Front Desk Agent to join our team at StepStone Hospitality. As a Front Desk Agent, you will be responsible for providing exceptional customer service to our guests, ensuring a seamless and enjoyable stay.Key ResponsibilitiesRegister and assign rooms to guests, ensuring accurate and efficient...
-
Front Desk Agent
6 months ago
Raleigh, United States Four Points Raleigh Full timeJob Summary: Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous...
-
Front Desk Agent
6 months ago
Raleigh, United States Candlewood suites LAX Hawthorne Full timeJob Summary: Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous...
-
Front Desk Representative
4 weeks ago
Raleigh, North Carolina, United States Four Points Raleigh Full timeJob SummaryAs a Front Desk Agent at Four Points Raleigh, you will be responsible for providing exceptional guest service, registering guests, and handling various hotel operations. Your primary responsibilities will include greeting and registering guests, making and modifying reservations, and ensuring a smooth check-in and check-out...
-
Front Desk Agent
4 weeks ago
Raleigh, North Carolina, United States Candlewood Suites Raleigh Crabtree Full timeJob Summary:As a Front Desk Agent at Candlewood Suites Raleigh Crabtree, you will be responsible for providing exceptional guest service, ensuring a smooth and enjoyable stay for our valued guests. Your primary responsibilities will include registering guests, making and modifying reservations, and handling hotel operator and concierge...
-
Front Desk Representative
4 weeks ago
Raleigh, North Carolina, United States Candlewood suites LAX Hawthorne Full timeJob Summary: We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Candlewood Suites LAX Hawthorne. As a Front Desk Agent, you will be responsible for providing exceptional guest service, registering guests, and ensuring a smooth and enjoyable stay for our guests.Responsibilities:Register guests and process check-ins and...
-
Raleigh, United States Concord Hospitality Full timeDescription Renaissance Raleigh North Hills Hotel is looking for Front Desk Agents!! Shift: Must have a flexible work schedule to include working nights, weekends, and holidays. We are looking for people that have a passion to serve others! Working at the front desk means you are at the hub of the hotel with the most interaction with our guests. Your role is...
-
Front Desk Representative
4 weeks ago
Raleigh, North Carolina, United States StepStone Hospitality Full timeJob SummaryAs a Front Desk Agent with StepStone Hospitality, you will be responsible for providing exceptional guest service and ensuring a seamless stay experience. Key responsibilities include:Guest Registration: Register and assign rooms to guests, ensuring accurate and efficient processing.Communication: Issue room keys, escort guests to their rooms, and...
-
Front Desk Supervisor
6 months ago
Raleigh, United States Aimbridge Hospitality Full timeThe Front Desk Supervisor is responsible for assisting the Front Desk Manager and/or General Manager while providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay. He/she is also responsible for ma Front Desk, Supervisor, Hospitality, Associate, Operations, Hotel
-
Front Desk Supervisor
5 months ago
Raleigh, United States Catapult Full timeNeighborHealth Center is a faith-based Federally Qualified Health Center and is a private, non-profit 501(c)3 agency founded to meet the healthcare needs of the underserved in the Raleigh area. The Front Desk Supervisor roles include: Managing and supervising the Front Desk operations and staff. Ensuring that the front desk is gathering and documenting the...
-
Front Desk Representative
2 months ago
Raleigh, United States Kisco Senior Living Full timeThe Front Desk Representative @ Abbotswood at Stonehenge provides exceptional customer service via the front desk to establish a warm, secure and friendly atmosphere in the community. Schedule: Part Time - Friday - Sunday 7:30 am - 4 pm. Hourly Rate Front Desk, Representative, Customer Service, Retail
-
Hotel Front Desk Supervisor
4 weeks ago
Raleigh, United States SREE Hotels LLC Full timeWe offer Daily pay! Access up to 50% of your earned wages after every shift. The Courtyard & Residence Inn by Marriott, located in the Brier Creek area of Raleigh, is currently hiring for a full-time Front Desk Supervisor. The person hired for this position will need flexibility to work all shifts, weekdays and weekends. PRIMARY PURPOSE: The Front Desk...
-
Front Desk Agent
1 month ago
Raleigh, United States Concord Hospitality Full timeFront Desk & Guest Care We are looking for people that have a passion to serve others! Working at the front desk means you are at the hub of the hotel with the most interaction with our guests. Your role is key to the overall experience the guest will have. Your keen sense of being proactive, responsive and caring will make all the difference. If you enjoy...
-
Front Desk Associate
4 weeks ago
Raleigh, North Carolina, United States StepStone Hospitality Inc. Full timeJob DescriptionAs a Front Desk Agent with StepStone Hospitality Inc., you will be responsible for providing exceptional guest service and ensuring a seamless stay experience.Key Responsibilities:Register and assign rooms to guests, ensuring accurate and efficient check-in and check-out processes.Issue room keys and provide clear instructions to guests,...
-
Front Desk Associate
1 month ago
Raleigh, United States Concord Hospitality Full timeDescription Front Desk Clerk Full Time - Pay: $15 per hour. We are looking for people that have a passion to serve others! Working at the front desk means you are at the hub of the hotel with the most interaction with our guests. Your role is key to the overall experience the guest will have. Your keen sense of being proactive, responsive and caring will...
