Service Desk Support Specialist

4 weeks ago

Raleigh, North Carolina, United States Crescens Full time
Job Title: Service Desk Technician

Location: Remote

Duration: 12 months

Job Summary:

The Service Desk Technician II is a critical role on the Service Desk team, responsible for providing advanced technical support to state and local employees, private businesses, schools, and North Carolina citizens. As a Service Desk Technician II, you will be the single point of contact for customer-submitted incidents and service requests, providing consultation, elevated support, and/or advanced instruction to users of hardware, software, operating systems, telephony, unified communications, mainframe, identity management, networking, and other information technology-based systems.

Key Responsibilities:
  • Provide advanced technical support via phone, email, and tickets, working under general supervision of the Service Desk management team.
  • Research and analyze issues/problems, soliciting relevant information from users to describe non-routine problems and resolving or escalating them to the next level.
  • Develop and maintain a strong understanding of IT service management principles and practices, including ITIL methodology.
  • Collaborate with internal stakeholders to resolve complex technical issues and improve service delivery.
  • Stay up-to-date with emerging technologies and trends, applying this knowledge to improve technical support and service delivery.
Requirements:
  • Associate degree in computer information technology, computer technology integration, networking technology, or related curriculum from an accredited institution.
  • 2-4 years of related work experience or an equivalent combination of education and experience.
  • Excellent customer service skills, with the ability to apply advanced technical knowledge to independently work on routine and complex tasks.
  • Enhanced computer literacy, with a strong understanding of Microsoft Windows, Microsoft Office suite, O365, desktop hardware/software, network connectivity, network printing, email, smartphones, and web-based applications.
  • Ability to organize and follow complex and/or detailed technical procedures, with a strong attention to detail and ability to analyze and resolve routine problems based on existing documentation, training, and resources.
  • Effective communication skills, including proficient typing, grammar, and spelling skills, with the ability to convey ideas clearly and translate technical issues into understandable terms for non-technical users.
Preferred Qualifications:
  • HDI Support Center Analyst, ITILv3 Foundation A+ certification.
  • Experience with ServiceNow.

Crescens is an equal opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates who share our values and are passionate about delivering exceptional service to our customers.

  • Service Desk Support Specialist

    4 weeks ago

    Raleigh, North Carolina, United States TEKsystems Full time

    About the Role:We are seeking a highly skilled Service Desk Analyst to join our team at TEKsystems. As a Service Desk Analyst, you will be the first point of contact for internal and external customers, providing advanced support for hardware and software issues.Responsibilities:Provide Tier-1 support for Microsoft Office issuesCreate, maintain, and advise...

  • IT Support Specialist

    1 month ago

    Raleigh, North Carolina, United States IXL Learning Full time

    Help Desk Specialist Job DescriptionIdeal candidate will provide advanced technical support and mentorship to help desk specialists, delivering an exceptional internal customer experience with timely, professional, and effective technical assistance. Key responsibilities include overseeing the deployment, maintenance, troubleshooting, and support of...

  • Service Desk Manager

    1 month ago

    Raleigh, North Carolina, United States American Addiction Centers Full time

    Service Desk Lead Job DescriptionJob Summary: We are seeking a highly skilled Service Desk Lead to oversee the daily operations of our service desk team. The successful candidate will be responsible for providing direction and supervision to service desk staff, ensuring that all service desk operations run smoothly and efficiently.Key...

  • IT Technical Support Specialist

    4 weeks ago

    Raleigh, North Carolina, United States IXL Learning Full time

    Job SummaryWe are seeking a skilled IT Technical Support Specialist to join our team at IXL Learning. As a key member of our IT department, you will provide advanced technical support and mentorship to help desk specialists, ensuring they have the knowledge and skills needed to deliver exceptional internal customer experiences.Key ResponsibilitiesDeliver...

  • Technical Support Specialist

    4 weeks ago

    Raleigh, North Carolina, United States IXL Learning Full time

    Job SummaryWe are seeking a skilled Technical Support Specialist to join our team at IXL Learning. As a key member of our support team, you will be responsible for delivering exceptional technical support and mentorship to our help desk specialists.Key ResponsibilitiesProvide advanced technical support and mentorship to help desk specialistsDeliver an...

  • Service Desk Analyst

    4 weeks ago

    Raleigh, North Carolina, United States TEKsystems Full time

    Job Title: Service Desk AnalystTEKsystems is seeking a highly skilled Service Desk Analyst to join our team. As a Service Desk Analyst, you will be the first point of contact for internal and external customers, providing advanced support for hardware and software issues.Key Responsibilities:Provide Tier-1 support for Microsoft Office issuesCreate, maintain,...

  • Service Desk Analyst

    1 month ago

    Raleigh, North Carolina, United States TEKsystems Full time

    About the Role:This is an exciting opportunity to join TEKsystems as a Service Desk Analyst, working closely with a team of 12 analysts to provide advanced support for internal and external customers' hardware and software issues.As a Service Desk Analyst, you will be the first point of contact for customers, providing timely and effective support for a wide...

  • Desktop Support Specialist

    4 weeks ago

    Raleigh, North Carolina, United States Crescens Full time

    Job Title: Desktop Support SpecialistJob Description:At Crescens, we are seeking a skilled Desktop Support Specialist to join our team.Key Responsibilities:* Provide technical support for desktop computers, hardware, and software* Install and image new computers, load appropriate software, and configure peripherals* Troubleshoot and resolve technical issues...

  • Service Desk Analyst

    4 weeks ago

    Raleigh, North Carolina, United States TEKsystems Full time

    About the Role:This is an exciting opportunity to join TEKsystems as a Service Desk Analyst. As a key member of our team, you will provide advanced support for internal and external customers' hardware and software issues. You will be the first point of contact for both internal and external customers, using ServiceNow ticketing systems to resolve issues...

  • Technical Support Specialist

    4 weeks ago

    Raleigh, North Carolina, United States CGS (Computer Generated Solutions) Full time

    Job Title: Desktop Support SpecialistJob Summary:CGS (Computer Generated Solutions) is seeking a skilled Desktop Support Specialist to join our team. As a Desktop Support Specialist, you will be responsible for providing technical support and assistance to our employees, ensuring that their desktops, laptops, and mobile devices are functioning properly.Key...

  • Patient Support Specialist

    1 month ago

    Raleigh, North Carolina, United States EmergeOrtho Full time

    Job SummaryEmergeOrtho is seeking a highly organized and customer-focused Patient Support Specialist to join our team. As a key member of our front desk team, you will be responsible for greeting patients, answering phones, and ensuring a seamless check-in experience.Key ResponsibilitiesGreet patients and visitors, answer phones, and provide exceptional...

  • IT Support Specialist

    4 weeks ago

    Raleigh, North Carolina, United States Nanosoft Consulting Full time

    About the JobAt Nanosoft Consulting, we are seeking a highly skilled IT Support Analyst to join our team. As a key member of our Service Desk, you will provide consultation, elevated support, and advanced instruction to users of hardware, software, operating systems, telephony, unified communications, mainframe, identity management, networking, and other...

  • Tech Support Specialist

    2 weeks ago

    Raleigh, North Carolina, United States Worldwide TechServices Full time

    Job SummaryWorldwide TechServices is a leader in delivering technology services and solutions. We're seeking a Tech Support Specialist to join our team in Billerica, MA.About the RoleThe Tech Support Specialist will perform tasks related to the repair of various client products. They will troubleshoot desktops and laptops, support Desk Side applications, and...

  • Desktop Support Specialist

    4 weeks ago

    Raleigh, North Carolina, United States CGS (Computer Generated Solutions) Full time

    Job Title: Desktop Support SpecialistAt CGS (Computer Generated Solutions), we are seeking a highly skilled and experienced Desktop Support Specialist to join our team.Key Responsibilities:Install and configure laptop, desktop, telephony, and mobile devices, as well as IT-related peripherals.Install software on laptops, desktops, and mobile devices.Perform...

  • Technical Support Specialist

    4 weeks ago

    Raleigh, North Carolina, United States Cynet Systems Full time

    Job Title: Service Desk TechnicianJob Summary:Cynet Systems is seeking a highly skilled Service Desk Technician to provide advanced technical support to our clients. As a key member of our team, you will be responsible for troubleshooting and resolving technical issues, providing consultation and elevated support, and working under the supervision of our...

  • Service Support Specialist

    4 weeks ago

    Raleigh, North Carolina, United States Serigor Inc. Full time

    Job Title: Service Support Analyst- JuniorJob Description:At Serigor Inc., we are seeking a skilled IT Service Desk Agent to provide front-line telephone and email support to our internal customers with IT-related software and hardware issues. The ideal candidate will have experience providing support to end-users with computer hardware and software,...

  • Front Desk Hospitality Specialist

    4 weeks ago

    Raleigh, North Carolina, United States Concord Hospitality Full time

    Front Desk Agent Job DescriptionWe are seeking a highly skilled and enthusiastic Front Desk Agent to join our team at Concord Hospitality. As a Front Desk Agent, you will be the first point of contact for our guests, providing exceptional customer service and ensuring a seamless experience.Key Responsibilities:Guest Service: Assist guests efficiently,...

  • PC Hardware Support Specialist

    2 days ago

    Raleigh, North Carolina, United States Worldwide TechServices Full time

    Job OverviewWorldwide TechServices is a global leader in delivering technology services and solutions to clients worldwide. Our team provides infrastructure services and professional support to leading technology providers, outsourcers, businesses, and consumers.We are seeking an experienced PC Hardware Support Specialist to join our team. As a key member of...

  • Desktop Technical Support Specialist

    3 weeks ago

    Raleigh, North Carolina, United States CGS (Computer Generated Solutions) Full time

    Job Title: Desktop Support SpecialistJob Summary: CGS is seeking a highly skilled Desktop Support Specialist to join our team. In this role, you will be responsible for providing exceptional technical support to our employees, ensuring they have a seamless experience with our technology infrastructure.Key Responsibilities:Install and configure laptops,...

  • Front Desk Hospitality Specialist

    1 month ago

    Raleigh, North Carolina, United States Concord Hospitality Full time

    Front Desk Agent Job DescriptionWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Concord Hospitality. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional hospitality and service.Key Responsibilities:Assist guests efficiently, courteously, and...