Current jobs related to Service Desk Analyst - Raleigh - TEKsystems

  • Service Desk Technician

    7 months ago

    Raleigh, United States Crescens Full time

    Job Title: ServiceDesk Technician Location: Raleigh NC Duration: 12 months *****The candidate will be allowed to work remotely until all staff return to site. At that point the candidate will be required to come onsite. ***The equipment can be mailed. Job Description; The User Support Technician II (Service Technician II) is an essential role on the Service...

  • Service Desk Analyst

    2 months ago

    Raleigh, United States Hamilton-Ryker Full time

    Overview We are looking for a Service Desk Analyst to join our Raleigh, North Carolina (NC) office! This is not a remote position. Responsibilities Troubleshoot, document, and resolve or escalate issues/requests using defined processes/procedures, SLA's and best practices. Ensure a high level of customer satisfaction. Identification, research, and...

  • 8-11 Service Desk Specialist

    4 months ago

    Raleigh, United States Focused HR Solutions Full time

     This job is remote. Our client has an opening for  a  Service Desk (739934) This position is up to  6 months, with the option of an extension, and the client is in Raleigh, NC Please send rate and resume:Experience providing excellent customer service skills using ITIL methodology Required 2 YearsExperience working in a call center environment and...

  • IT Service Delivery Analyst

    4 days ago

    Raleigh, North Carolina, United States Serigor Inc. Full time

    Job DescriptionWe are seeking an IT Service Delivery Analyst to join our team at Serigor Inc. This is a junior-level IT support position that involves providing first-level technical assistance to end-users.The successful candidate will have excellent communication and problem-solving skills, as well as experience working in a Microsoft Windows environment....

  • IT Support Analyst

    2 weeks ago

    Raleigh, United States Nanosoft Consulting Full time

    About the job IT Support Analyst Typical Experience: 12-36 months **This is a remote position. The DIT Service Desk is the 24×7x365 single point of contact for customer submitted incidents and service requests. Service Desk Technician IIs provide consultation, elevated support, and/or advanced instruction to users of hardware, software, operating systems,...

  • Business Analyst- Junior

    1 month ago

    Raleigh, United States Serigor Inc Full time

    Job Title: Business Analyst- Junior (Hybrid) Location: Raleigh, NC Duration: 12+ Months Job Description: The Business Analyst is a junior level resource within the client Data Services Team (IT) who will assist the client Grants and client Budget Teams with day-to-day operational activities including reports testing, web application testing, help desk issue...

  • Customer Service

    3 weeks ago

    Raleigh, United States MDO Holdings Full time

    Job DetailsJob LocationNorth Ridge - Raleigh, NCPosition TypePart TimeJob ShiftAnyJob CategoryCustomer ServiceDescriptionAbout O2 Fitness:O2 Fitness offers the best in fitness equipment, personal training and group exercise throughout the Carolinas. We promise to provide a welcoming, motivating and clean environment with a professional and caring staff to...

  • Customer Service

    3 weeks ago

    Raleigh, United States MDO Holdings Full time

    Job DetailsJob LocationSeaboard - Raleigh, NCPosition TypePart TimeJob ShiftAnyJob CategoryCustomer ServiceDescriptionAbout O2 Fitness:O2 Fitness offers the best in fitness equipment, personal training and group exercise throughout the Carolinas. We promise to provide a welcoming, motivating and clean environment with a professional and caring staff to help...

  • Customer Service

    3 weeks ago

    Raleigh, United States MDO Holdings Full time

    Job DetailsJob LocationNorth Ridge - Raleigh, NCPosition TypePart TimeJob ShiftAnyJob CategoryCustomer ServiceDescriptionAbout O2 Fitness:O2 Fitness offers the best in fitness equipment, personal training and group exercise throughout the Carolinas. We promise to provide a welcoming, motivating and clean environment with a professional and caring staff to...

  • Customer Service

    3 weeks ago

    Raleigh, United States MDO Holdings Full time

    Job DetailsJob LocationBrier Creek - Raleigh, NCPosition TypePart TimeJob ShiftAnyJob CategoryCustomer ServiceDescriptionAbout O2 Fitness:O2 Fitness offers the best in fitness equipment, personal training and group exercise throughout the Carolinas. We promise to provide a welcoming, motivating and clean environment with a professional and caring staff to...

  • IT Service Desk Specialist

    1 week ago

    Raleigh, North Carolina, United States Nanosoft Consulting Full time

    About the RoleNanosoft Consulting's IT Service Desk Specialist will be responsible for providing timely and effective support to users in a Microsoft Windows environment. The successful candidate will have excellent problem-solving skills, ability to work under pressure, and strong communication skills.Responsibilities- Troubleshoot A/V issues and reset...

  • Front Desk Service Specialist

    1 week ago

    Raleigh, North Carolina, United States Hand & Stone - Raleigh-Falls of Neuse Full time

    **Job Description:** We are seeking a highly motivated and results-driven Spa Sales Associate to join our team at Hand & Stone - Raleigh-Falls of Neuse. As a key member of our front desk sales team, you will be responsible for driving membership sales and providing exceptional customer service to our clients.The ideal candidate will have a passion for...

  • Security Analyst

    3 months ago

    Raleigh, United States TEKsystems Full time

    Job DescriptionJob Description3224149** U.S. Citizens **18-Month contract to hire Top Skills:1. Experience with supporting end customers and providing professional and/or customer support. This person should have a background dealing with the end customer and resolving issues with them. Linux support is preferred2. GDPR - This person will need to know and...

  • Front Desk Manager for Guest Services at Summit Hospitality

    4 weeks ago

    Raleigh, North Carolina, United States Summit Hospitality Incorporated Full time

    Job OverviewWe are seeking a highly skilled and experienced Front Desk Manager to join our team at Summit Hospitality Group. As a key member of our Guest Services department, you will be responsible for providing exceptional customer service, managing front desk operations, and ensuring a seamless guest experience.

  • Technical Service Analyst

    1 week ago

    Raleigh, North Carolina, United States Nanosoft Consulting Full time

    Nanosoft Consulting offers a Technical Service Analyst position with an estimated salary of $60,000 - $70,000 per year. In this role, you will be responsible for providing consultation, elevated support, and/or advanced instruction to users of various information technology based systems.Responsibilities:Research and analyze technical issues/problemsSolicit...

  • Front Desk Supervisor

    6 months ago

    Raleigh, United States Catapult Full time

    NeighborHealth Center is a faith-based Federally Qualified Health Center and is a private, non-profit 501(c)3 agency founded to meet the healthcare needs of the underserved in the Raleigh area. The Front Desk Supervisor roles include: Managing and supervising the Front Desk operations and staff. Ensuring that the front desk is gathering and documenting the...

  • Help Desk Professional

    2 weeks ago

    Raleigh, North Carolina, United States Biz Voice Boost Full time

    Job Title: Help Desk ProfessionalBiz Voice Boost is looking for a help desk professional to join our team. As a help desk professional, you will be responsible for providing top-notch customer service and support to our clients.About the JobThis role involves handling customer inquiries, resolving issues, and providing guidance through various communication...

  • Help Desk Support Specialist

    2 weeks ago

    Raleigh, North Carolina, United States TEKsystems Full time

    Job SummaryWe are seeking a highly skilled Help Desk Technician to join our team in Wilmington, NC. As a Help Desk Technician, you will provide technical support and troubleshooting services to our clients. This is a 6-12 month contract position with the possibility of extension.

  • Front Desk Ambassador

    4 days ago

    Raleigh, North Carolina, United States TBC Hotels Full time

    Customer Service Role: Front Desk Associate at Aloft RaleighAbout the PositionThis is a fantastic opportunity to join the Aloft Raleigh team as a Front Desk Associate. You will be working in a fast-paced environment, interacting with guests, resolving issues, and providing exceptional customer service.The ideal candidate will have a strong understanding of...

  • Front Desk Operations Specialist

    1 month ago

    Raleigh, North Carolina, United States Summit Hospitality Group Full time

    **Company Overview**Summit Hospitality Group is a leading provider of hospitality services, committed to delivering exceptional experiences to our guests. We're seeking a skilled Front Desk Representative to join our team and contribute to our mission of excellence.Salary: Estimated salary: $55,000 per yearJob Description:**The Front Desk Representative will...

Service Desk Analyst

2 months ago

Raleigh, United States TEKsystems Full time

*Description:*
We are hiring a Service Desk Analyst for a fast-growing company in Raleigh. *This role will be on-site to start,* with options of being hybrid upon completion of training.* *The hope is to hire Professionals who have hopes and dreams of career progression. Several members that have been hired onto this team have moved on to even lead other groups. The manager himself came on as a contractor and now manages the team and is hoping to find someone who within 2-3 years this go around will want to take over as manager of the service desk.
As a Service Desk Analyst, you will work alongside a team of 12 other analysts providing advanced support for internal and external customer's hardware and software issues. You will act as the first level of support for both internal and external customers. Using ServiceNow ticketing systems taking roughly 15-20 tickets per day. Issues may include but are not limited to, password resets, Outlook email issues, Office 365 suite, blue screen of death, VPN connectivity problems, printer connections. This technician will look for trends in the service desk team and work on ways to reduce the overall call volume.
This analyst will take 15-20 tickets per day via ServiceNow, they will touch about 30 tickets per day.
Technicians will have excellent troubleshooting skills, a sense of urgency and the ability to prioritize time with minimal supervision are a must. A nice to have would be a candidate who has some scripting.
*Position Responsibilities*
* Work closely with Senior Service Desk Analysts and escalation teams
* Catch mistakes and information gaps in tickets to ensure high quality
* Provide Tier-1 support for Microsoft Office issues
* Create, maintain and advise customers on file shares and security including NTFS/DFS and Citrix ShareFile
* Help create and maintain support processes for all areas of the business
* Work in an on-call rotation
*Required Qualifications:*
* 2+ years' experience supporting a mixed environment of enterprise and non-standard applications
* Strong communication and active listening skills
* Strong investigation and diagnostic skills
* Familiarity with ITIL processes
* Basic understanding of networking technologies
*Preferred Qualifications:*
* Familiarity with Cisco phone provisioning
* Familiarity with Citrix hosted applications
* Experience with Active Directory and Kerberos
*Additional Knowledge/skills of value:*
* SolarWinds
* Microsoft SQL Server database experience
* Automation technologies & processes (GE Proficy, PLCs)
*Skills:*
Help desk, Ticketing system, Office 365, active directory, servicenow, powershell, solarwinds, citrix
*Additional Skills & Qualifications:*
Patience - Will be dealing with folks who do not work with computers on a daily basis. Learn how to work outside of procedure, how do you get from point a to point B by following what makes sense. Have to be able to keep a customer at bay even when you do not understand what their issue is.
Very adaptable. Get thrown the same issue over and over again but each time find a new way to solve it.
Doing external and internal support. Customers or employees will provide the same issues but present the issues in different ways. Probing questions are very important.
Virtualization and Application support are important.
*Experience Level:*
Intermediate Level

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.