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Help Desk Analyst II

2 months ago

Houston, United States Robert Half Full time
Job DescriptionJob DescriptionWe are in search of a Help Desk Analyst II who is proficient in a variety of PC skills and has experience with Windows 10 migrations. Located in Houston, Texas, this role is an integral part of our team, providing technical assistance and support related to computer systems, hardware, and software. This is a long-term contract employment opportunity.

Responsibilities:
• Plan and manage Windows 10 migrations, ensuring a seamless transition for all users
• Identify and prioritize applications for migration, focusing on efficiency and relevance
• Work with various PC desktops and workstations, resolving technical issues as they arise
• Utilize KACE system management solution for system deployment, security, and compliance
• Maintain and troubleshoot printers, ensuring their optimal operation
• Respond to user inquiries, providing effective solutions and excellent customer service
• Restore only necessary data on destination computers, avoiding redundancy and potential system instability
• Monitor and take action on customer accounts as needed, maintaining accurate records
• Ensure the stability of newly deployed computers by avoiding the restoration of data or settings for uninstalled applications.• Minimum of 2 years of experience in a similar role as a Help Desk Analyst
• Proficiency in PC Desktop - Workstation
• Strong PC Skills
• Experience in handling and troubleshooting Printers
• Familiarity with KACE system
• Excellent problem-solving abilities
• Strong interpersonal and communication skills
• Ability to work in a team and independently
• Proven record of managing multiple tasks simultaneously
• Willingness to learn and adapt to new technologies
• Exceptional customer service skills
• Bachelor's degree in Computer Science, Information Technology or a related field is preferred.