Information Technology Help Desk

1 month ago


Houston, United States Luxoft Full time

Project description

Desktop Services is requesting one contractor position in the RGV market to support daily desktop technical support and clinic acquisitions. This contractor position will help temporarily fill an open position in the RGV area along with staffing shortage, the ongoing clinic projects in RGV, necessitate quickly identifying resources to support these activities in addition to support for existing daily operations and continued operational support for clinics once acquired.

As a Tech Support Analyst, you would work as a part of a dynamic team involved with hardware installation, and issue resolution to internal and external customers which may include users of all types and skill levels.

Responsibilities

Assist with new hires and acquisitions.

Follow all escalation procedures according to the service level agreement

Use a remote control tool to assist end users when needed

Provide an accurate record of each call in the incident management tracking tool

Anticipate customer needs and proactively identify solutions

Plan, prioritize, organize, and complete work to meet established objectives

Skills

Must have

ITIL

Service Desk, ITSM

Hardware Deploy and Maintenance

Troubleshoot

Driving license and own vehicle

Nice to have

Communication skills with non IT People

Ability to work autonomously.



  • houston, United States Luxoft Full time

    Project descriptionDesktop Services is requesting one contractor position in the RGV market to support daily desktop technical support and clinic acquisitions. This contractor position will help temporarily fill an open position in the RGV area along with staffing shortage, the ongoing clinic projects in RGV, necessitate quickly identifying resources to...


  • houston, United States Luxoft Full time

    Project descriptionDesktop Services is requesting one contractor position in the RGV market to support daily desktop technical support and clinic acquisitions. This contractor position will help temporarily fill an open position in the RGV area along with staffing shortage, the ongoing clinic projects in RGV, necessitate quickly identifying resources to...

  • IT Help Desk

    5 days ago


    Houston, United States Employer Flexible Full time

    IT Help Desk (Junior to Mid-Level) Employment Type: Full-Time Location: Houston, Texas (Hybrid Workforce, in Office Tuesday-Thursday) About Employer Flexible: Employer Flexible is a professional employer organization (PEO) dedicated to providing exceptional outsourced business solutions. We enable our clients to focus on core aspects such as revenue,...


  • Houston, United States Vinson & Elkins Full time

    Position Overview Responsible for managing the operation of the Information Technology (IT) department, as well as being the point of contact for office department managers when needed. Ensure that the IT departmental tasks and projects are completed accurately, timely and commensurate with the firm’s high standards for quality. Works with the Senior...


  • houston, United States Request Technology, LLC Full time

    IT Support ManagerSalary: Open + BonusLocation: Houston, TXOn-site: 5 days/weekTravel: Once a quarter to Austin/Dallas*We are unable to provide sponsorship for this role*QualificationsBachelor’s Degree or work equivalent. A high level of proven management experience in a professional services environment.A high level of proven experience leading Firmwide...


  • Houston, United States Vinson and Elkins Full time

    Position Overview Responsible for managing the operation of the Information Technology (IT) department, as well as being the point of contact for office department managers when needed. Ensure that the IT departmental tasks and projects are completed accurately, timely and commensurate with the firm's high standards for quality. Works with the Senior...


  • Houston, Texas, United States Town of Prosper, TX Full time

    Job Summary:The Town of Prosper is seeking a skilled Help Desk Technician II to provide high-quality customer service and technical support to its employees. The ideal candidate will have a strong background in Information Technology, specifically in a user support capacity, and excellent communication skills.Responsibilities:• Provide second-level help...

  • Help Desk Analyst

    5 days ago


    Houston, United States AMSYS Innovative Solutions Full time

    Summary: We are seeking a dedicated and skilled Help Desk Analyst to join our dynamic IT support team. The ideal candidate will be the first point of contact for technical support, providing exceptional customer service while resolving issues related to hardware, software, and network connectivity. This role requires strong analytical skills and the...

  • Help Desk Associate

    3 weeks ago


    Houston, United States Trusted Workforce Solutions Full time

    Job DescriptionWe are seeking a highly motivated and customeroriented Help Desk Professional to join our team. The ideal candidate will have a strong understanding of IT support principles and a passion for resolving technical issues.Responsibilities:Provide firstlevel technical support to endusers via phone email and inpersonTroubleshoot and resolve a...

  • Help Desk Specialist

    2 months ago


    Houston, United States Creative Financial Staffing Full time

    Help Desk Specialist Why join this organization as a Help Desk Specialist? Competitive Compensation Lots of federal holidays. Great team and company culture! Overview of the Help Desk Specialist Role: Answer user questions about computer systems and software Troubleshoot computer problems and provide solutions Escalate complex issues to the next level of...

  • Help Desk Associate

    5 days ago


    Houston, United States Pappas Restaurants Full time

    Description: The Help Desk Associate provides phone support to restaurant personnel on computer related issues and systems. The Help Desk Associate troubleshoots problems and determines a solution based on past issues and experience. They work with second-level technical support on new or recurring problems to provide a solution, document and track all...

  • IT - Help Desk

    2 days ago


    Houston, United States St. Joseph's Medical Center Full time

    POSITION SUMMARY: Filters Help Desk calls and provides basic support and troubleshooting, such as password resets, printer configurations/adds, break/fix instructions, ticket routing and escalation to Level 2 and Level 3 support. May also escalate to IT applications support or call for outside vendor maintenance (Level 4), as needed. Level 1 tech gathers and...

  • Help Desk Analyst

    1 week ago


    Houston, United States Robert Half Full time

    Job DescriptionJob DescriptionWe are on the lookout for a proficient Help Desk Analyst to become a part of our team in Houston, Texas. The successful candidate will be tasked with providing support related to Android Development, Cisco Technologies, Citrix Technologies, Mac Computers, and Microsoft. This role offers a short term contract employment...

  • Help Desk Analyst

    1 month ago


    houston, United States Serigor Inc Full time

    Job Title: Help Desk AnalystLocation: Houston, TXDuration: 12 Month (Contract)Job Description:ESSENTIAL SKILLS REQUIRED: Acts as first line of communication and support for all software, hardware, and telephone related issues.Experience in troubleshooting computer / system issues or escalating to appropriate IT staff when necessary.Able to clearly...

  • Help Desk Analyst

    2 months ago


    Houston, United States Serigor Inc Full time

    Job Title: Help Desk AnalystLocation: Houston, TXDuration: 12 Month (Contract)Job Description:ESSENTIAL SKILLS REQUIRED: Acts as first line of communication and support for all software, hardware, and telephone related issues.Experience in troubleshooting computer / system issues or escalating to appropriate IT staff when necessary.Able to clearly...

  • Help Desk Analyst

    2 months ago


    Houston, United States Serigor Inc Full time

    Job Title: Help Desk Analyst Location: Houston, TX Duration: 12 Month (Contract) Job Description: ESSENTIAL SKILLS REQUIRED: Acts as first line of communication and support for all software, hardware, and telephone related issues. Experience in troubleshooting computer / system issues or escalating to appropriate IT staff when necessary. Able to clearly...


  • houston, United States Creative Financial Staffing Full time

    Help Desk Specialist Why join this organization as a Help Desk Specialist? Competitive Compensation Lots of federal holidays. Great team and company culture! Overview of the Help Desk Specialist Role: Answer user questions about computer systems and software Troubleshoot computer problems and provide solutions Escalate complex issues to the next level of...


  • houston, United States Creative Financial Staffing Full time

    Help Desk Specialist Why join this organization as a Help Desk Specialist? Competitive Compensation Lots of federal holidays. Great team and company culture! Overview of the Help Desk Specialist Role: Answer user questions about computer systems and software Troubleshoot computer problems and provide solutions Escalate complex issues to the next level of...

  • Help Desk Technician

    1 month ago


    houston, United States Primary Services Full time

    Be part of a team that is redefining the future of energy management. Work in a state-of-the-art command center, enjoy a range of benefits and play a key role in optimizing solar energy systems across the country.Primary Services is actively recruiting for a Help Desk Technician to support our prestigious client, a leader in solar energy solutions, battery...

  • Help Desk Technician

    1 month ago


    houston, United States Primary Services Full time

    Be part of a team that is redefining the future of energy management. Work in a state-of-the-art command center, enjoy a range of benefits and play a key role in optimizing solar energy systems across the country.Primary Services is actively recruiting for a Help Desk Technician to support our prestigious client, a leader in solar energy solutions, battery...