Customer Service Representative

4 weeks ago


Carrollton, United States Robert Half Full time
Job DescriptionJob DescriptionWe are offering a short term contract employment opportunity for a Customer Service Representative in Carrollton, Texas. The role functions within the call center industry, requiring the individual to maintain customer relations through effective communication and problem-solving skills.

Key responsibilities:

• Efficiently manage high volumes of incoming customer calls.
• Build and maintain trustful relationships with customers through open and interactive communication.
• Identify customer needs to ensure satisfaction and generate sales leads.
• Provide accurate, complete, and valid information to customers using the appropriate methods/tools.
• Achieve set targets and quotas for the customer service team.
• Handle customer complaints, offering suitable solutions and alternatives within a timely manner and ensuring resolution.
• Maintain and process customer accounts, and manage related documentation.
• Record details of customer interactions and take necessary actions.
• Follow established communication procedures, guidelines, and policies.
• Go above and beyond to engage customers and exceed their expectations.• Proficiency in answering inbound calls and managing both inbound and outbound calls effectively
• Previous experience in a call center or customer service role
• Strong data entry skills with high attention to detail
• Ability to handle email correspondence professionally and promptly
• Proficiency in Microsoft Excel and Microsoft Word
• Experience in order entry and processing
• Ability to schedule appointments and manage multiple schedules
• Strong customer service skills and commitment to providing exceptional service
• Effective communication skills, both written and verbal
• Ability to work well in a team and foster a positive work environment
• Flexibility to adapt to changing needs and demands of the role
• Ability to multitask and manage time effectively
• High level of patience and empathy when dealing with customer queries and complaints
• Willingness to continually improve and develop relevant skills and knowledge.

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