Office Assistant

6 days ago


Gardena, United States Robert Half Full time
Job DescriptionJob DescriptionWe are in search of an Office Assistant to be part of our team in the non-profit sector, based in Gardena, California, 90248, United States. The Office Assistant will play a critical role in providing excellent customer service to parents, providers, and internal stakeholders. This role involves managing provider files, assisting the fiscal team with documentation, and responding to customer inquiries.

Responsibilities:

• Delivering high-quality customer service to all stakeholders, handling correspondence, complaints, and inquiries effectively.
• Assisting the fiscal team in conducting research, preparing documentation, and creating spreadsheets for provider garnishment processing.
• Managing and updating provider files in the internal database, including details about monthly union dues.
• Assisting with the processing, printing, and mailing of inquiries for Stage 1 and AP providers.
• Taking responsibility for the provider payment processing calling queue, including provider check verifications and other related calls.
• Supporting fiscal staff with special projects as required.
• Entering client information in the internal database and ensuring the accuracy of data.
• Carrying out other related duties as assigned by the management.• Minimum of 2 years of experience in an office assistant role or similar
• Proficiency in Accounting Software Systems
• Experience with ADP - Financial Services
• Familiarity with Banner Ads creation and management
• Advanced knowledge of various computer programs
• Experience with CRM systems
• Knowledge of About Time software
• Ability to answer and manage inbound calls professionally
• Experience in handling billing functions
• Capacity to perform clerical duties effectively and efficiently
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