Help Desk Analyst

4 weeks ago


East Granby, United States Robert Half Full time
Job DescriptionJob DescriptionWe are offering an exciting opportunity for a Help Desk Analyst in the heart of EAST GRANBY, Connecticut. In this role, you will be an integral part of our team, providing user support and maintaining our organization's computer systems and networks.

Responsibilities:

• Accurately diagnose and troubleshoot issues related to hardware, software, and networks.
• Act as a support system, providing technical assistance via phone, in-person, or remote assistance.
• Responsible for installing and configuring computer hardware, operating systems, and applications.
• Handle the setup of new user accounts, resolving any password and access issues.
• Create comprehensive documentation, reports, and system diagrams.
• Develop and conduct training on new and existing systems and software.
• Actively support the roll-out and testing of new applications and technologies.
• Collaborate effectively with colleagues and external consultants to resolve challenges.
• Prioritize and multi-task multiple open cases to ensure timely resolution.
• Serve as a backup for monitoring and maintaining systems and networks.• Demonstrated experience in a Help Desk Analyst role or similar customer support position.
• Proficiency in various technologies and platforms.
• In-depth knowledge of Active Directory management and configurations.
• Understanding of computer hardware and ability to troubleshoot hardware issues.
• Proficiency in using Office 365 and its range of applications.
• Excellent problem-solving skills with a focus on delivering efficient solutions.
• Strong interpersonal and communication skills to effectively liaise with team members and clients.
• Ability to manage multiple tasks and priorities simultaneously.
• Willingness to stay current with advancements in technology.
• Relevant certifications in IT and customer support will be advantageous.
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