Technical Help Desk Professional
3 weeks ago
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We are seeking a skilled Technical Help Desk Professional to join our team at AMI. In this role, you will provide technical support to our customers, empowering them with knowledge and resolving technical issues.
Key Responsibilities:
- Diagnose and resolve customer inquiries and technical issues through various channels.
- Empower customers with knowledge by educating them on product features, service packages, and troubleshooting steps.
- Collaborate with cross-functional teams to escalate and resolve complex customer issues.
Requirements:
- High school diploma or equivalent; Bachelor's degree in a related field is a plus.
- Previous experience in customer support or a technical helpdesk role, preferably in the telecommunications industry.
- Excellent communication skills, both written and verbal, with the ability to simplify complex concepts for customers.
We offer a competitive salary range of $55,000 - $80,000 per year, depending on experience. Our comprehensive benefits package includes health insurance, retirement savings, and paid time off.
If you are passionate about delivering exceptional technical support, please apply now.
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