Guest Service Agent/Front Desk Clerk/Front Desk Agent

1 week ago

East Canton, United States NWEA Full time

Front Office North Canton, Ohio Embassy Suites by Hilton Akron-Canton Airport Position at Embassy Suites by Hilton Akron-Canton Airport Were off I-77 in North Canton, two miles from Akron-Canton Airport. Belden Village Mall and the Pro Football Hall of Fame are seven or fewer miles away. Come Join Our Team The Embassy Suites by Hilton Akron Canton Airport is looking for a top-performing Hotel Guest Service Agent, Front Desk Clerk or Front Desk Agent . The Embassy Suites by Hilton Akron Canton Airport is searching for a motivated individual eager to provide excellent customer service to our hotel guests and ensure they have all they need during their stay. As the Hotel Front Desk Clerk, Front Office Agent, or Guest Service Agent, you will greet customers, check guests in, make reservations, recommend local activities or restaurants, and arrange transportation. Our ideal candidate is outgoing and confident, enjoys working with people, and pays close attention to detail. Apply now if youre looking for a rewarding career in the hospitality industry What is in it for YOU? All Associates: SAME DAY PAY: Access your pay as youve earned it No cost to you Vacation/Personal days & Holiday pay Access Perks Discounts on Travel, Hotels, Food, Entertainment, Shopping, and more Brand Travel Discounts for Travel and Food & Beverage Online Training Courses Referral Program and Bonus Direct Deposit Employee Assistance Program Associate of the Month/Associate of the Year/Service Awards Full-Time Associates: Free Basic Life & Basic Accidental Insurance Voluntary Life Insurance Products for Self, Spouse, and Dependents Day Care Flex Spending account Flexible Health Care Spending Account Wellness Program - For those who have Medical on our Anthem plan 401K with a Company match Jury Duty Leave Key Responsibilities: Welcome all guests and confirm bookings upon their arrival Act as a point of contact for guests who require help or information and attend to their wants and needs Arrange activities, excursions, and transportation for hotel guests per their request Provide the best local recommendations, gather in-depth knowledge about the premises as well as surrounding venues and businesses Handle and distribute messages and mail, as well as redirect calls by answering the phone and making reservations Resolve any issues or complaints made by guests and come up with solutions quickly Requirements: High school diploma, GED, or equivalent One year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred Knowledge of the local area to make recommendations for a variety of services Excellent time management, organizational, customer service, and interpersonal skills Comfortable taking telephone calls and mitigating stressful situations Working knowledge of Microsoft Office and reservation management systems Applicants must be able to work weekends & holidays. Commonwealth Hotels is an equal-opportunity employer committed to providing a workplace free from harassment and discrimination. We celebrate our associates unique differences because that drives curiosity, innovation, and the success of our business. We do not discriminate based on any status protected by the laws or regulations in the locations where we operate. Accommodations are available for applicants with disabilities. J-18808-Ljbffr

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