IT Help Desk Specialist
2 days ago
Do you love working with people in a team environment? Ready to join a growing company with a positive culture, a dedication to customer service, and great benefits? Join us in beautiful East Jordan, Michigan EJ is seeking an IT Help Desk Specialist to join our IT team at our Corporate Office in East Jordan, Michigan.
Generous Benefit Package that includes:
Paid Vacation and Holidays, Paid Maternity & Paternity Leave, 401K (with match), Medical, Dental, Vision, Flexible Spending Account, HSA with Employer Match, Disability Insurance, Employee Assistance Program, Employee Wellness Program, Life Insurance, Tuition Reimbursement and Bonus Program
About EJ: We are the leader in the design, manufacture, and distribution of access solutions for water, sewer, drainage, telecommunications, and utility networks. EJ is a family-owned company with global operations. The corporate headquarters is in East Jordan, Michigan, where the company was founded in 1883.
Location: This position reports to our Corporate Office in East Jordan, Michigan and is required to work onsite a minimum of 3 days per workweek.
SUMMARY
Troubleshoots computer problems, determines their source, and advises on the appropriate action. This includes receiving, prioritizing, documenting and actively resolving customer Incidents and Service Requests.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
- Promotes safety awareness, accident prevention, and employee involvement regarding a safe work environment. Ensures employees understand the safety expectations of the organization.
- Promotes the company culture, the mission and vision, and the core values of the company.
- Initial point of contact for all IT Department technologies. Requires a good understanding of troubleshooting all appropriate technologies including:
- Personal computer hardware/software
- Windows 10/11 operating systems
- Microsoft 365
- Ivanti Neurons for ITSM
- Ivanti Neurons for ITAM
- Ivanti Workspace w/Healing
- iOS
- Printers
- Basic understanding of A/V including Airtame
- Basic understanding of Intune
- Basic understanding of SCCM
- Basic understanding of networking
- Basic understanding of Windows Server operating systems including ADUC
- Daily operations responsibilities:
- Service Desk Incidents and Service Requests
- Windows 10/11 PC imaging and setup
- New Hire/Termination setup/removal
- New equipment purchases
- Maintaining appropriate IT inventory
- Asset tracking
- Hardware/software configuration
- New hardware/application recommendations/research
- Miscellaneous continuous improvement projects
- Answers user questions via ticketing system, e-mail, chat, phone, and in person related to all IT Department responsibilities - documents all calls and solutions.
- Provides a high level of customer service by being responsive and courteous to customers including following up to ensure problems are resolved.
- Serves as a liaison between the user community and the IT Department to answer questions and resolve issues.
- Communicates with users and other IT staff about status of issues - also shares solutions and best practices.
- Tests implementation of a technology, which may require a test plan, test conditions and user participation for quality assurance.
- Recommends solutions for repetitive problems and IT Service Desk processes and procedures.
- Keeps current regarding relevant technology changes and makes self-development a priority.
- Maintains professional and respectful relationships with users, other IT personnel, and vendors.
- Excellent organizational and time management skills
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE
A technical associate degree; a one-year certificate from a technical school; and six months related experience and/or training; or equivalent combination of education and experience. The Areas of Responsibility above outline the desired technical skills.
- CompTIA A+ certification preferred.
- Apple iOS experience preferred.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit and use hands to finger, handle, or feel. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
-
Help Desk Specialist
2 weeks ago
East Syracuse, United States Community Financial System, Inc. Full timeOverview At Community Financial System, Inc. (CFSI), we are dedicated to providing our customers with friendly, personalized, high-quality financial services and products. Our retail division, Community Bank, N.A., operates more than 200 customer facilities across Upstate New York, Northeastern Pennsylvania, Vermont and Western Massachusetts. Beyond retail...
-
Help Desk Support Tech
1 month ago
West Jordan, United States Kane Logistics Full timeDescription of the Position:The role of the Help Desk Technician is to assist internal and external customers who areexperiencing procedural or operating difficulty with the use of corporate applications, products,or services. The Help Desk Technician is responsible to ensure that an effective solution isprovided to the user.• Follow corporate and...
-
Help Desk Analyst
2 months ago
East Aurora, United States Robert Half Full timeJob DescriptionJob DescriptionWe are offering a long term contract employment opportunity for a Help Desk Analyst in East Aurora, New York. This role involves working within the tech industry, providing support for various software and hardware systems. The job function includes handling and resolving customer inquiries and maintaining accurate customer...
-
Information Technology Help Desk Consultant
6 months ago
East Providence, United States Roessel Joy Full timeJob Description Roessel Joy has partnered with an established private non-profit organization to hire an Information Technology Help Desk Consultant. The Information Technology Help Desk Consultant has the opportunity to prove themselves and ultimately become a full-time, permanent employee of the organization. The ideal candidate for this position has...
-
Service Desk Manager
4 weeks ago
East Hanover, United States ACT Professional Solutions Full timeJob DescriptionWe are currently seeking a highly qualified Help Desk Manager to join our team. In this role, you will have the crucial responsibility of leading our technical support team and ensuring the delivery of exceptional customer service while effectively resolving all technical issues.As a Help Desk Manager, it is essential that you possess a strong...
-
Front Desk Supervisor- Crunch Fitness
5 months ago
East Brunswick, United States Crunch Fitness Full timeFront Desk Supervisor- Crunch Fitness East Brunswick Front Desk Supervisor- Crunch Fitness Full Time • East Brunswick Crunch Fitness is looking for a Front Desk Supervisor to join our growing team. Come change lives through fitness! Are you looking for a career opportunity in one of the fastest growing fitness clubs? Crunch Fitness is now accepting...
-
Help Desk Technician
5 days ago
East Moline, Illinois, United States Kelly Science, Engineering, Technology & Telecom Full timeJob Title: Computer Support AssociateThis is a 100% onsite position, requiring the candidate to be present at our East Moline facility. As a member of our team, you will provide technical support and assistance to our clients, ensuring their computing needs are met efficiently and effectively.The ideal candidate will possess strong knowledge of computing and...
-
Front Desk Supervisor- Crunch Fitness
5 months ago
East Brunswick, United States Crunch Fitness Full timeCrunch Fitness is looking for a Front Desk Supervisor to join our growing team. Come change lives through fitness! Are you looking for a career opportunity in one of the fastest growing fitness clubs? Crunch Fitness is now accepting applications for qualified, professional, & career minded Supervisors that are ready to change lives, be a part of a team and...
-
East Syracuse, New York, United States Community Financial System, Inc. Full timeAbout UsCommunity Financial System, Inc. (CFSI) is a leading provider of financial services and products in Upstate New York, Northeastern Pennsylvania, Vermont, and Western Massachusetts. Our retail division, Community Bank, N.A., operates over 200 customer facilities, offering a range of services including wealth management, investment management,...
-
Front Desk
5 months ago
East Chicago, United States Ameristar Casino Hotel East Chicago Full timeWERE CHANGING ENTERTAINMENT. COME JOIN US.: Were always looking for talent that believes in having fun. At PENN Entertainment, youll get to be a part of an exciting industry, where the days and nights are fast paced. Youll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. Youll also get...
-
Executive Support Specialist
5 days ago
South Jordan, Utah, United States The Phoenix Recovery Center, LLC Full timeThe Phoenix Recovery Centers, LLC is a dynamic and growing organization seeking an exceptional Executive Support Specialist to join our team. This role offers a unique opportunity for a highly organized and detail-oriented individual to make a meaningful impact in the lives of individuals and families struggling with mental health disorders and chemical...
-
Patient Service Specialist
4 months ago
East Wareham, United States Select Physical Therapy Full timeOverview: When patients enter our center in East Wareham, we want them to have an exceptional experience starting at the front desk. Thats where you come in. As a patient service specialist, youll manage both the patient side and business side of our center. The front desk is your station to be a patient advocate, communicate with individuals via email and...
-
Administrative Service Specialist
2 weeks ago
East Aurora, United States Greene & Associates, Inc. Full timeThe Administrative Service Specialist will perform a variety of administrative and clerical tasks to support the company. Duties of the Administrative Service Specialist include providing support to the underwriting department other associates, assisting in daily office needs, and performing key reception functions by sitting at the front desk, answering...
-
Administrative Service Specialist
2 weeks ago
East Aurora, United States Greene & Associates, Inc. Full timeThe Administrative Service Specialist will perform a variety of administrative and clerical tasks to support the company. Duties of the Administrative Service Specialist include providing support to the underwriting department other associates, assisting in daily office needs, and performing key reception functions by sitting at the front desk, answering...
-
Front Desk Associate
6 months ago
East Orange, United States Blink Holdings, Inc. Full timeJob Overview: At Blink, this role is called a Moodlifter, but until that is a word job seekers are typing into Google, we will stick with using the more widely known title of Front Desk Associate! What is a Moodlifter you ask? Moodlifters are the people who greet each of our members with ear to ear smiles, over the top enthusiasm and pretty much know...
-
Technical Support Specialist
1 week ago
South Jordan, Utah, United States Russell Tobin Full timeA leading financial services company seeks a Technical Support Specialist to support their operations in South Jordan, USA.Salary: $40,800 - $45,588 per yearJob Description:The Service Desk Agent is the first point of contact for users who call our Service Desk. Providing exceptional customer service, the Agent answers incoming calls, tracks information in a...
-
East Jordan, United States OneStaffMedical Full timeTravel Licensed Practical Nurse LPN Skilled Nursing at OneStaffMedical summary: The Travel Licensed Practical Nurse (LPN) position involves providing skilled nursing care to patients with complex health needs, including wound care and rehabilitation. The role requires adaptability to quickly changing health statuses of patients. OneStaff Medical offers a...
-
East Jordan, United States OneStaffMedical Full timeWe. Are. OneStaff. Medical. An independently-owned, nationally-recognized and amazingly awesome staffing firm ready to work for you! A work ethic forged in the Midwest, we are here to stand by your side and help you find your dream assignment anywhere in this great country. We want the same like-minded, awesome candidates to travel with us. Be bold....
-
East Jordan, United States OneStaffMedical Full timeTravel Licensed Practical Nurse LPN Skilled Nursing at OneStaffMedical summary: As a Travel Licensed Practical Nurse (LPN) in Skilled Nursing, you will work with patients requiring complex care, including wound dressings, rehabilitation, and monitoring rapidly changing health statuses. OneStaff Medical, a recognized staffing firm, seeks dedicated nurses...
-
Master Instrument Specialist
1 week ago
Jordan, New York, United States Guitar Center Full timeGuitar Center is a leading music retailer offering a unique blend of products and services to musicians. As our ideal candidate, you will possess a strong passion for music and a commitment to delivering exceptional customer experiences.About the RoleWe are seeking a skilled Master Instrument Specialist to join our team. In this role, you will be responsible...