Document Specialist/Customer Service Representative

2 months ago

Columbus, United States Randstad Full time
Job DescriptionJob Description

Document Specialist/Customer Service Representative (Hybrid)

A Fortune 100 Insurance and Financial Services company, which is headquartered in Columbus, Ohio, is actively seeking 3 Support Reps to be a part of their licensing team in Grandview Heights, Ohio.

About The Job

  • Pay Rate: $19.00 per hour
  • Training is virtual. 4-6 weeks
  • Post training candidates will move to a Hybrid work schedule - Office location: 1000 Yard St Grandview Heights, OH 43212 – 2-3 days in office
  • Work Schedule: Monday - Friday 8:30 am to 5:00 pm, no evenings or weekends
  • Start Date: 11/4/24
  • 2 hours a day dedicated to customer service/6 hours Office Administration
  • Weekly pay and health benefits offered
  • Career growth opportunities are available after 12 months with pay increase

As an ideal candidate you will have:

  • Ability to prioritize own work within standards.
  • Ability to read, analyze and interpret documents.
  • Effective written and oral communication skills to interact with customers, team members, and management.
  • Decision making skills necessary for customer contacts.
  • Ability to identify and evaluate problems and analyze customer inquiries and determine the appropriate action.
  • Decision making skills necessary for problem identification and correction.

salary: $18.99 - $19 per hour
shift: First
work hours: 8:30 AM - 5 PM
education: Associate

Responsibilities

What you will be doing:
1. Reviews and processes applications, renewals and cancellations for agent/broker licenses.
2. Implements customary changes in insurance licensing requirements based on changes in laws, regulations, or company policies.
3. Maintains databases and related background information and files for assigned states, operation, and/or distribution channel.
4. Updates and distributes licensing/appointment requirements and procedures manuals.
5. Advises employees, agents, and/or brokers with licensing by providing information on the licensing requirements and process, furnishing materials, and submitting forma and fees to state department of insurance and/or other regulatory agencies.
6. Assists in reviewing, analyzing and interpreting licensing laws and regulations.
7. Acts as liaison between licensing and assigned internal customers) in regard to license issues. Provides related customer service to internal and external departments to ensure that all applications are processed correctly and in a timely manner.

For consideration you must have:

  • Two years’ office administrative or customer service experience.
  • Undergraduate degree in finance, business administration, insurance, economics, communications preferred
  • An engaging, passionate and driven personality.
  • An ability to effectively operate a personal computer with related business software.
  • Excellent oral and written communication skills for contact with customers.


Skills

  • Data Entry
  • Customer Service
  • Microsoft Office
  • Financial Services
  • Adapting to Change
  • Compliance Requirements
  • Written Communication
  • Processor
  • Licensing
  • Typing Skills
  • PC Skills


Qualifications

  • Years of experience: 2 years
  • Experience level: Entry Level


Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.



Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

This posting is open for thirty (30) days.

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