Customer Service Representative

4 weeks ago


Columbus, Ohio, United States Sales Partners Full time
Customer Service Representative

Are you passionate about delivering exceptional customer experiences and providing top-notch support? We're seeking a skilled Customer Service Representative to join our team at Sales Partners.

Key Responsibilities:

  • Respond to customer inquiries in a friendly and efficient manner, providing accurate information about our products and services.
  • Resolve customer complaints and issues with empathy and professionalism, ensuring a positive outcome for all parties involved.
  • Document customer interactions and maintain detailed records in our CRM system, facilitating seamless communication and collaboration with team members.
  • Meet or exceed individual and team performance metrics, including call volume and customer satisfaction scores, to drive business growth and excellence.
  • Collaborate with team members and supervisors to enhance the customer experience, share best practices, and drive continuous improvement.
  • Participate in ongoing training and development to stay current with product knowledge and service techniques, ensuring a high level of expertise and professionalism.

Qualifications:

  • Previous experience in a customer service or call center role is an advantage, but not required.
  • Excellent verbal communication skills, with a friendly and patient demeanor, to effectively engage with customers and resolve issues.
  • Strong problem-solving abilities and the capability to work under pressure, with a focus on delivering exceptional results and exceeding customer expectations.
  • Proficient with computers and an aptitude for learning new software programs, to efficiently manage customer interactions and maintain accurate records.
  • Availability to work flexible hours, including evenings and weekends, to accommodate customer needs and ensure seamless support.


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