Customer Service Representative

3 weeks ago


Columbus, Ohio, United States Sales Partners Full time

We are seeking a skilled Customer Service Representative to provide exceptional support to our valued customers at Sales Partners. In this role, you will be the frontline representative of our company, handling incoming customer calls and providing information about our products and services.

Key Responsibilities:

  • Respond to customer inquiries and provide information about our products and services.
  • Deliver outstanding customer service by addressing customer needs and resolving issues efficiently.
  • Maintain a positive and professional demeanor while dealing with customer concerns or complaints.
  • Accurately document customer interactions and update account information in our system.
  • Educate customers about new products, services, and promotions to enhance their experience.
  • Collaborate with team members and other departments to resolve complex issues and improve customer satisfaction.
  • Meet individual and team performance goals and metrics.

Qualifications:

  • Previous experience in customer service or a call center environment is highly desirable.
  • Strong verbal communication skills with a commitment to providing excellent service.
  • Ability to listen actively and empathize with customers while ensuring their needs are met.
  • Proficient in using computers and comfortable with multiple software applications.
  • Ability to thrive in a fast-paced environment and handle high call volume with ease.

Work Environment:

No remote work available.



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