Customer Care Representative

1 month ago


San Antonio, United States Insight Global Full time
Job DescriptionJob Description

Day-to-Day

Insight Global is looking for a Service Center Specialist to join their team sitting in San Antonio, Texas. The Service Center Specialist will provide support through phone calls, emails, and ticketing systems, ensuring inbound callers receive the help they need quickly and efficiently, while also playing a key role reviewing grant applications and managing important policies. This role is the representative to several email inboxes used for employee two-way communication. They will act as the liaison between various HR functional departments, the Field HR team, Payroll, and the Family Member by responding to HR-related inquiries and support requests.


Must-haves

- 1-2 years experience in a customer service role, ideally handling inbound calls
- Experience participating in ticket resolution and ensures email inquiries



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