Customer Service Representative

2 weeks ago


San Antonio, Texas, United States DOCUmation Full time
Customer Care Representative

At DOCUmation, we are seeking a highly skilled and detail-oriented Customer Care Representative to join our sales team. As a key member of our team, you will be responsible for conducting account reviews, maintaining customer contact, and completing customer care visits.

Responsibilities:
  • Conduct thorough account reviews to identify opportunities for growth and improvement
  • Maintain regular communication with customers to ensure their needs are met
  • Complete customer care visits to provide exceptional service and build strong relationships
  • Manage and update upgrade lists for sales representatives
  • Compile service details, including service histories, average monthly volume reports, and FDS information
  • Place customer cookie orders and deliver to customers, reconciling receipts and invoices every two weeks
  • Compile customer reference letters and Google/social media reviews
  • Attend weekly sales meetings as requested
  • Assist with local sales event planning and coordination, working with the Director of Marketing to develop branch marketing strategies
Requirements:
  • Industry experience is ideal
  • Experience working in a sales support role is preferred
  • Must be detail-oriented with the ability to multitask in a fast-paced environment
  • Strong working knowledge of MS Word, Excel, and E-Automate is preferred
Physical Requirements:
  • Ability to occasionally stand, stoop, bend, and kneel
  • Manual dexterity to use hands and fingers to handle, control computer and telephone keyboard
  • Visual acuity to read printed and electronic documents
  • Ability to regularly speak clearly so listeners can understand
  • Ability to understand the speech of others
  • Occasionally lift 10-30 pounds
Special Requirements:
  • None

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice to meet the needs of the organization.



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