Customer Service Representative
3 weeks ago
Black Lion Heating and Air Conditioning in Kirkland is seeking a Customer Service Representative to join out team
Position: Customer Service Representative
Location: Kirkland, WA
Shift: Monday - Friday, 7:30AM - 4:00PM
Compensation: $22 - $27/hr (DOE)
Benefits: Health, Vision, and Dental Insurance, Voluntary Life and AD&D, 401k, PTO
Customer Service Representative Position Summary:
The Customer Service Representative will deliver the highest level of quality service to our customers, resolve grievances, and recommend solutions.
What You'll Be Doing:
- Acknowledge, confirm, enter, process, and monitor customer orders.
- Provide frequent order status updates to customers and sales representatives.
- Provide customer support electronically or by phone in a timely and accurate manner.
- Establish and maintain accurate account details for customers.
- Process returns, including warranty claims, for customers.
- Deescalate and handle customer complaints.
- Answer incoming service calls in the order that they were received.
- Contact customers to schedule timeframes for our technicians to service their equipment.
- Perform outbound calls with existing customers.
- Create service tickets and schedule appointments accurately.
- Review customer account information.
- Interact with customers via phone, email, online chat, or in person to provide support and information on products or services.
- Collects and enters orders for new or additional products or services.
- Fields customer questions and complaints; when the issue is beyond the representative’s knowledge, forwards to the assigned specialist or other appropriate staff.
- Ensures appropriate actions are taken to resolve customer problems and concerns.
- Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
- Other duties as assigned.
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