Customer Service Representative

4 weeks ago


Medina, New York, United States Velocitii Full time

We are seeking a skilled Customer Service Representative to join our team at Velocitii. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients through inbound calls. Your primary goal will be to resolve customer inquiries in a timely and professional manner, ensuring a positive experience for our clients.

  • Key Responsibilities:
  • Answer incoming calls and respond to customer inquiries in a professional and courteous manner.
  • Navigate through various programs and systems to resolve customer issues.
  • Maintain accurate records of customer interactions and program metrics.
  • Participate in quality assurance evaluations and coaching sessions to improve performance.
  • Attend team meetings and contribute to a positive and inclusive work environment.

Requirements:

  • At least one year of experience in customer service, taking inbound calls.
  • Ability to work in a remote setting with a distraction-free environment.
  • Strong oral and written communication, problem-solving, and decision-making skills.
  • Customer service experience and AS400 experience are preferred.
  • Ability to navigate through various computer applications efficiently.
  • Completion of an internet speed test, pre-employment assessment, reference/background screening, and drug screening.

About Velocitii:

We are a top workplace in Rochester, New York, committed to providing a supportive, inclusive, and empowering work environment. Our company values open communication, compassion, teamwork, and a sense of value and belonging. We offer a range of benefits, including healthcare, life insurance, 401k, paid time off, volunteer time off, paid holidays, and a holiday bonus potential.

A Day in the Life:

As a Customer Service Representative at Velocitii, you will spend your day answering incoming calls, navigating through various programs and systems, and resolving customer issues. You will work closely with your team to maintain accurate records, participate in quality assurance evaluations, and contribute to a positive and inclusive work environment.



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