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Customer Service Representative

1 month ago

Medina, Ohio, United States The UPS Stores of Medina Full time
Job Title:
Customer Service Representative

Company:
The UPS Stores of Medina

Location:
Medina, Ohio

Job Type:
Part-Time, Hourly

Compensation:
$11 to $14 per hour, paid biweekly

Job Summary:

The Customer Service Representative will be responsible for providing exceptional customer service and support to customers of The UPS Stores of Medina.

This individual will assist with various tasks and responsibilities in a fast-paced retail environment.

The ideal candidate will have a positive attitude, excellent communication skills, and the ability to work independently or as part of a team.


Responsibilities:

  • Greet and assist customers in a friendly and professional manner
  • Process transactions accurately and efficiently, including sales, shipping, and packing
  • Operate cash register and manage cash and credit card transactions
  • Provide information and recommendations on products and services offered
  • Maintain a clean and organized store environment
  • Stock and replenish shelves and supplies as needed
  • Answer phone calls and respond to customer inquiries
  • Assist with packaging and shipping of items
  • Help with printing and copying services
  • Process incoming and outgoing mail and packages
  • Handle customer complaints and resolve issues in a timely and professional manner
  • Follow all company policies and procedures

Requirements:

  • High school diploma or equivalent
  • Prior experience in customer service or retail preferred
  • Strong communication and interpersonal skills
  • Ability to lift and carry up to 50 pounds
  • Basic math and computer skills
  • Ability to work a flexible schedule, including weekends and holidays
  • Detailoriented and organized
  • Reliable and punctual
  • Ability to work independently or as part of a team
  • Must be able to pass a background check

EEOC Statement:

The UPS Stores of Medina is an equal opportunity employer and does not discriminate against any employee or applicant for employment based on race, color, religion, national origin, age, gender, sex, ancestry, citizenship status, genetic information, veteran status, disability, or any other basis prohibited by law.

We are committed to providing a workplace free of any discrimination or harassment.