Customer Service Representative Evening Shift

1 month ago


Medina, Ohio, United States Planet Fitness Full time
Job Description
At Planet Fitness, we're dedicated to providing a positive member experience. As a Member Services Representative, you'll play a key role in achieving this goal by delivering exceptional customer service to our members, prospective members, and guests.

Key Responsibilities:
  • Provide a superior level of customer service, ensuring a positive experience for all members, prospective members, and guests.
  • Handle front desk activities, including answering phones, checking members into the system, and facilitating new member sign-ups.
  • Assist with maintaining the neatness and cleanliness of the club.
  • Respond to member questions and concerns in a timely and professional manner.

Requirements:
  • Customer service background preferred.
  • Basic computer proficiency.
  • A passion for fitness and health.
  • Upbeat and positive attitude.
  • Punctuality and reliability are a must.

Physical Demands:
  • Continual standing and walking during shift.
  • Continual talking in person or on the phone during shift.
  • Must be able to occasionally lift up to 75 lbs.

Why Work at Planet Fitness?
We offer a competitive salary, employee discounts, free uniforms, paid time off, and wellness resources. If you're passionate about delivering exceptional customer service and working in a dynamic environment, we encourage you to apply.

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