Customer Service Manager

2 months ago

Portland, United States LHH Recruitment Solutions Full time
Job DescriptionJob Description

Job Title: Customer Service Manager
Duration: Contract to Hire or direct hire
Location: Onsite in Portland, OR
Compensation: $24 - $28 per hour

 

Job Description:

LHH Recruitment is seeking a dedicated and enthusiastic Customer Service Manager to join our well known client's team.. This role is based onsite in Portland, OR and offers fantastic benefits, opportunities for growth and learning, and a fun and collaborative team. This position will continue to drive the culture of the team, as well as drive sales and a successful business.

 

Responsibilities:

  • Oversee a team of Customer Service representatives.

  • Assist with new hire and ongoing training for the team, scheduling, approving time off, and performance reviews.

  • Provide exceptional customer service by addressing inquiries, resolving issues, and ensuring customer satisfaction.

  • Handle incoming calls, emails, and chat messages from customers in a professional and timely manner.

  • Maintain accurate records of customer interactions and transactions.

  • Collaborate with team members to improve customer service processes and outcomes.

  • Enter orders and follow up with the shipping team on order status. 

  • Assist with other tasks and projects as needed.

 

Qualifications:

  • High school diploma or equivalent required; Bachelors Degree or similar preferred. 

  • 3+ years of customer service experience is preferred.

  • Previous experience in a Lead or Manager role preferred.

  • Excellent communication and interpersonal skills.

  • Ability to work independently and as part of a team.

  • Strong problem-solving skills and attention to detail.

  • Proficiency in using a CRM or ERP system is preferred. 



Pay Details: $24.00 to $28.00 per hour

Search managed by: Ashley Armstrong

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
  • The California Fair Chance Act
  • Los Angeles City Fair Chance Ordinance
  • Los Angeles County Fair Chance Ordinance for Employers
  • San Francisco Fair Chance Ordinance

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