Customer Service Manager

1 month ago


Portland, United States Robert Half Full time
Job DescriptionJob Description

Charlie Gilmur with Robert Half is searching for a Customer Service Manager in the banking industry, based in Portland, Oregon. This role is focused on managing daily branch operations and maintaining high service levels. As a Customer Service Manager, you will lead a team of Tellers and Customer Service staff, ensuring all customer inquiries are resolved effectively.


Responsibilities:


• Oversee daily operations of the branch, including management of Tellers and Customer Service staff.

• Manage hiring processes, staff reviews, and counseling.

• Ensure branch compliance with all bank policies and procedures.

• Prepare the branch for internal audits.

• Monitor and coach staff to achieve high service levels.

• Respond to complex customer complaints and questions.

• Open and close the branch as needed.

• Communicate and manage promotional campaigns and product initiatives.

• Utilize ADP - Financial Services, ADP Workforce Now, Ceridian, Cisco Webex Meetings, CRM, Auditing, Benefit Functions, Claim Administration, Cobra Administration, and Communication skills.

• Perform other duties as assigned.


Please contact Charlie Gilmur with Robert Half to review this position. Job Order: 03600-0013103041

• Prior experience in the banking industry is preferred
• Demonstrated proficiency with ADP - Financial Services and ADP Workforce Now
• Familiarity with Ceridian software
• Ability to utilize Cisco Webex Meetings for communication and collaboration
• Experience with Customer Relationship Management (CRM) systems
• Strong auditing skills
• Knowledge of Benefit Functions
• Experience in Claim Administration
• Experience with Cobra Administration
• Excellent communication skills, both written and verbal.

  • Portland, Tennessee, United States Sudden Service Full time

    About Our StoresWe operate over 50+ locations spread across Middle TN and Southern Kentucky, offering a wide range of products and services to our customers.Our stores are designed to provide a welcoming and convenient shopping experience, with a focus on quality products and excellent customer service.Job SummaryThe Assistant Manager (AM) is responsible for...


  • Portland, United States Market of Choice Full time

    Job SummaryWe are seeking a skilled Customer Service Manager to lead our front end department and provide exceptional service to our customers.The ideal candidate will have previous cashier and management experience, with a strong focus on customer satisfaction and team leadership. As a key member of our store team, you will be responsible for managing the...

  • Service Manager

    2 months ago


    Portland, United States Christman Pool Service Full time

    Job DescriptionJob DescriptionWe are seeking a Service Manager to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.Responsibilities:    Coordinate and schedule swimming pool repair & maintenance crewsHandle customer inquiries and complaintsProvide information...


  • Portland, Oregon, United States Hertz Full time

    Job Summary">The Customer Service Manager Trainee program at Hertz provides hands-on training in Sales, Operations, and Customer Service. This position has a clearly defined career path to Branch Manager in as little as 12-18 months.">About the Role">This role supports the achievement of location sales goals and customer service excellence. The successful...


  • Portland, United States Providence Health & Service Full time

    Job DescriptionSenior Customer Service Representative- HME Access- Portland, OregonSchedule: Full Time, Day Shift, M-F (8:00am to 5:00pm) The Associate Customer Service Representative is the primary point for all Home Services Business Office and HME Access Services staff to refer patient insurance change requests. The position's primary responsibility is to...


  • Portland, United States Food Lion Grocery Full time

    1. Role model outstanding, friendly customer service and use skills and knowledge to offer solutions that meet or exceed customers expectations .. Foster a positive and inclusive environment to associates .. Manage the Office/ Front End/ Service Cen Assistant Manager, Customer Service, Customer, Assistant, Manager, Associate, Retail, Grocery Learn More


  • Portland, Oregon, United States Warrior Service Company LLC Full time

    The Warrior Service Company LLC is hiring a highly organized Service Coordination Manager to oversee the coordination of services for veterans and retail customers. In this role, you will be responsible for scheduling technicians, communicating with clients, and resolving any issues that may arise. As a Service Coordination Manager, you will need to have...

  • Customer Service

    2 weeks ago


    Portland, United States Elite Full time

    Join Our Dynamic and Energetic Customer Service Team!About Us:We are a rapidly growing company seeking enthusiastic and driven individuals to join our vibrant Customer Service team. As part of our exceptional team of young professionals, you will have the opportunity to grow professionally while enjoying financial rewards and advancement opportunities based...

  • Customer Service

    2 weeks ago


    Portland, United States Elite Full time

    Join Our Dynamic and Energetic Customer Service Team!About Us:We are a rapidly growing company seeking enthusiastic and driven individuals to join our vibrant Customer Service team. As part of our exceptional team of young professionals, you will have the opportunity to grow professionally while enjoying financial rewards and advancement opportunities based...


  • Portland, Oregon, United States Providence Health & Service Full time

    Job OverviewAs a Senior Customer Service Representative, you will be the primary point of contact for all patient insurance change requests. Your responsibility is to ensure accuracy in insurance coverage on each order, supporting timely and successful completion of HME orders and proper billing.About UsProvidence Health & Services fosters a collaborative...


  • South Portland, Maine, United States Hannaford Supermarkets Full time

    Job Overview: Hannaford Supermarkets seeks an experienced Customer Service Operations Manager to oversee the Front End operations and lead a team of customer service representatives. The ideal candidate will have a strong background in customer service, supervisory experience, and excellent communication skills.Estimated Salary: $65,000 - $85,000 per...


  • Portland, United States Robert Half Full time

    Job DescriptionJob DescriptionWe are offering a contract for a Customer Service Representative role in Portland, Maine. As a part of our team, your main function will be to ensure the smooth running of our customer service operations, with tasks ranging from addressing customer inquiries to coordinating logistics.Responsibilities:• Respond promptly and...


  • Portland, Oregon, United States Stericycle Full time

    About the RoleWe are seeking a highly skilled Customer Service Coordinator to join our team at Stericycle.Key Responsibilities:Dispatching and Routing: Manage daily dispatches of vehicles on pre-set routes for efficient customer service.Customer Service: Provide exceptional customer service, addressing customer inquiries, and resolving issues in a timely...


  • Portland, Oregon, United States Molly Maid Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Ambassador. In this role, you will be responsible for providing exceptional service to our clients, handling service requests and customer complaints in a professional and courteous manner.The ideal candidate will possess strong...


  • Portland, Oregon, United States Quality Harvest Foods Full time

    Job OverviewWe are seeking an experienced Customer Service Coordinator to join our team at Quality Harvest Foods. This is a full-time position with a competitive salary of $45,000 - $55,000 per year.The ideal candidate will have strong written and verbal communication skills, be able to manage multiple tasks efficiently, and maintain accurate records....


  • Portland, United States Robert Half Full time

    Job DescriptionJob DescriptionRobert Half is seeking a Customer Service Representative to join a fast-paced team dedicated to delivering exceptional customer support. This role is perfect for someone who thrives in a call-heavy environment, maintains a professional and friendly demeanor, and is highly organized in managing customer interactions.Key...


  • Portland, United States Bangor Savings Bank Full time

    FUNCTION: This position provides excellent customer service and a full range of banking services with an emphasis on developing, building and retaining strong customer relationships for customers with basic deposit and lending needs. Processes routine and complex teller transactions efficiently and accurately while meeting the Bank's Customer Experience...


  • Portland, United States VanderHouwen Full time

    Status: Contract-to-Hire Job Title: Customer Service Representative Location: On-Site in Fairview, OR Schedule: Monday-Friday 5:30am - 2:00pm (*No traffic) Salary: $21-$23/hr About the company: We are a leading provider of innovative material handling solutions, offering a broad range of high-quality products designed to improve efficiency and safety in...


  • Portland, Oregon, United States Career Advancement Group Full time

    Customer Service Specialist Opportunity at Career Advancement GroupAre you a motivated and empathetic individual with a passion for delivering exceptional customer experiences? We're seeking a skilled Customer Service Specialist to join our dynamic team at Career Advancement Group.Key Responsibilities:Providing top-notch customer service to clients via...


  • Portland, United States Molly Maid Full time

    As a Customer Service Representative, you are a key member of the team and represent Molly Maid on support calls. You are responsible for handling service requests and customer complaints. Exemplifying our code of values, you show respect and courtesy to all customers and employees. You are self-motivated, energetic, and enjoy helping people. You are driven...