Aircraft Service Coordinator
4 days ago
Elliott Aviation is a world-class provider of comprehensive and customer-focused solutions for business aviation. Our team offers aircraft sales and acquisitions, avionics, maintenance, parts, paint and interiors, accessories, and FBO services.
Role OverviewAs a Customer Experience Leader, you will be instrumental in ensuring that our customers receive exceptional service during their maintenance events. You will be the primary point of contact for our customers, working closely with various Operations teams to deliver on our promises and uphold our quality standards.
Key Responsibilities:- Build Strong Relationships: Establish and maintain open communication with customers throughout their service experience, ensuring they feel informed and valued.
- Project Oversight: Track the progress of aircraft maintenance, providing customers with regular updates on timelines, status, and any potential challenges.
- Operational Support: Collaborate with Operations teams to optimize efficiency, ensuring tasks are completed within targeted goals and maintaining high-quality standards.
- Resource Coordination: Schedule and manage resources for service requests, ensuring a smooth flow of work and timely task completion.
- Daily Check-ins: Engage with Crew Chiefs and Team Leads to address any open issues, roadblocks, or necessary actions to maintain project schedules.
- Invoice Management: Ensure accurate and ethical invoicing practices, collaborating with the Invoice Specialist and Operations leaders to present final invoices to customers.
- Documentation: Maintain a standardized, accessible documentation system for all projects and provide timely updates to production control on any changes in work scope.
- Customer Follow-Up: Promptly close customer accounts within five days of service delivery and collect progress payments as required.
- Skills & Qualifications:
- Excellent oral and written communication skills
- Experience in an aviation technical discipline
- Associate's degree or equivalent; Project Management Certification is a plus
- Strong problem-solving and organizational skills
- Basic computer proficiency for reporting and tracking
- Interpersonal Skills: Ability to resolve conflicts positively and effectively communicate with customers, top management, and team members.
- Availability: Flexibility to work nights and weekends, and travel as needed for aircraft events.
Elliott Aviation offers a competitive and comprehensive benefit package to its employees, including health, dental, and vision insurance, RXnGo Pharmacy benefit, time off, relocation assistance, 401(k) matching, company-sponsored short-term and long-term disability, life insurance, and an Employee Assistance Program.
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