Experience Manager Assistant

4 weeks ago

New York, New York, United States Sloomoo Institute LLC Full time
About the Role

The Assistant Experience Manager will play a key role in the daily operation and management of Sloomoo Institute, working closely with the Experience Manager to create an inclusive culture and a warm welcome for our guests, volunteers, and staff.

This is a dynamic and challenging role that requires a confident and empowering leader who can manage people, projects, and budgets effectively. The successful candidate will be able to work with a range of different stakeholders and demonstrate flexibility and a proactive approach to problem-solving.

Key Responsibilities
  • Assume overall leadership of the guest experience when the Experience Manager is off-site.
  • Take personal responsibility for presentation and experience standards across the site.
  • Support the Experience Manager with the strategic development of guest operations, including future resourcing priorities for admissions and staffing.
  • Champion developments that have a positive impact on the visit and continually support and challenge the teams to maintain and improve the overall experience.
  • Develop and maintain excellent working relationships with relevant leadership teams.
  • Champion all requirements relating to accessibility, including physical facilities and staff training.
  • Experience with creating and managing shift schedules and scheduling software.
  • Work closely with the marketing team to deliver local strategies and ensure they are in line with the Sloomoo Brand.
  • Support the Experience Manager to maximize guest admissions income and support the senior management team with future forecasts and budgets.
  • Control Attraction/Front of House Labor spend to ensure we are achieving budgets.
  • Work closely with the Production team to support the needs of all guests.
  • Support marketing efforts through videos, pictures, and stories.
  • Promptly respond to all changes and challenges, ensuring decisions are made with optimal guest/employee experience in mind.
Requirements
  • 3+ years of experience in operational management within a guest-facing operation.
  • Excellent time management and organizational skills.
  • Excellent communication skills and a friendly and approachable manner with staff from across the organization.
  • Ability to engage with colleagues in a diplomatic manner, with firmness where necessary.
  • Energetic, perceptive, confident problem solver with a good sense of humor.
  • Thorough knowledge of Microsoft Office, Google Suite, Slack, and Project Management Systems.
  • All applicants must be able to lift up to 50 lbs.
  • All qualified candidates are required to pass a criminal background check.
Inclusivity Commitment

Sloomoo Institute is a company that respects and welcomes the uniqueness of each employee and offers everyone the means to find their place and thrive. We are committed to equal employment opportunities, career development opportunities, and promoting initiatives aimed at creating a culture that is meaningful, innovative, and successful.

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