Healthcare Administrative Coordinator

1 month ago

Mesa Arizona, United States Hanger, Inc. Full time

About Us:
At Hanger, Inc., we are dedicated to Empowering Human Potential. As the leading provider of orthotic and prosthetic (O&P) services and products, we deliver cutting-edge O&P solutions, distinct clinical programs, and exceptional customer service.

Our Patient Care division stands as the largest operator of O&P clinics across the nation. Through our Products & Services segment, we offer both branded and private label O&P devices, components, and rehabilitative solutions to a wider market.

With a legacy of 160 years in clinical excellence and innovation, our vision is to dominate the orthotic and prosthetic sectors by delivering outstanding patient care, results, services, and value.

Each day, our employees positively impact countless lives, assisting individuals in achieving enhanced mobility and independence.

Is This Role Right for You?


In this position, you will play a crucial role in providing administrative support to patients, colleagues, and referral sources by managing and coordinating front office operations.

The ideal candidate will possess experience in an administrative capacity, demonstrating strong computer skills and a commitment to customer service.


Your Contributions:
Greet individuals as they arrive at the clinic.

Inform patients about expected wait times and any delays.

Facilitate patient check-ins (including confirming demographic and insurance details).

Complete registration for walk-in patients.

Collect patient financial responsibilities (such as deductibles, copays, and co-insurance).


Schedule follow-up appointments for patients during checkout, including casting, delivery, and care plan sessions.

Handle incoming calls

Serve as a resource for Hanger clinic services (including patient experience programs, support groups, and additional resources).

Assist the Revenue Cycle Management team as necessary in gathering missing or additional patient information.

Maintain accurate and comprehensive electronic health records for our patients.

Minimum Qualifications:

Required:
High school diploma or equivalent.

A valid driver's license and a driving record that meets Hanger's Motor Vehicle Safety Policy standards.

A satisfactory performance on a skills assessment, which Hanger will administer during the selection process.

Preferred:
Experience in a medical office setting.

Familiarity with EMR systems (NextGen).


Knowledge of state, federal, and regional collection and reimbursement laws, HIPAA regulations, and medical insurance terminology for various plans, including coding and billing protocols.

Ability to type 40 words per minute with accuracy is preferred.

Key Success Factors:
Exceptional patient service abilities.

Strong active listening skills.

High integrity and ethical standards.

Meticulous attention to detail with a focus on accuracy.

Proficiency in basic math and accounting principles.

Competence in using computer applications, including Windows-based office software (e.g., Word, Excel, PowerPoint), email, etc.

Ability to operate office equipment such as fax machines, calculators, postage machines, and copiers.

Clear written communication and presentation skills.

Demonstrate integrity in all interactions, remaining honest, transparent, and respectful.

Prioritize patient-centered care, fostering trust.

Encourage open collaboration and constructive dialogue with colleagues.

Continuously seek innovative solutions and adapt to change.

Focus on achieving superior outcomes and optimizing work processes for exceptional results.

Our Commitment to You:
Competitive compensation packages

8 Paid National Holidays & 4 additional Floating Holidays

PTO that encompasses Vacation and Sick time

Medical, Dental, and Vision Benefits

401k Savings and Retirement Plan

Paid Parental Leave for New Parents

Flexible Work Schedules and Part-time Opportunities

Generous Employee Referral Bonus Program

Mentorship Programs

Student Loan Repayment Assistance by Location

Relocation Assistance

Opportunities for Regional & National travel

Participation in Local and National events

Hanger, Inc. is committed to equal employment opportunities in all aspects of the employer-employee relationship.

All employment conditions and privileges are administered without discrimination or harassment based on race, religious creed, color, age, sex, sexual orientation, gender identity, national origin, marital status, medical condition, disability, military service, pregnancy, childbirth, or any other classification protected by law.

The company adheres to all applicable state or local fair employment laws prohibiting discrimination or harassment based on other protected characteristics.

Retaliation against any employee for filing or supporting a complaint of discrimination or harassment is strictly prohibited.

#ERF-HPO

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