Bilingual Banking Specialist

1 day ago


El Monte, California, United States East West Bank Full time
Job Summary

We are seeking a highly skilled Bilingual Banking Specialist to join our team at East West Bank. This role involves providing exceptional customer service and financial transactions in a fast-paced banking environment.

About the Role
  • Assist customers with financial transactions such as cash withdrawals, deposits, transfers, loan/credit card payments, wire transfers, and foreign currency exchange.
  • Document large deposit over Currency Transaction Reports.
  • Identify fraudulent activity to prevent potential loss to the bank.
  • Maintain strong relationships with existing customers and cultivate new customer relationships.

This position requires excellent communication skills, attention to detail, and the ability to work well under pressure. The successful candidate will be proficient in Microsoft Word and Excel and have strong knowledge of digital resources and technologies to optimize clients' digital banking experience.

Requirements
  • High school diploma or general education degree (GED) required; Bachelor's degree highly preferred.
  • 1 year of recent customer service and cash handling experience.
  • Ability to learn products, services, and procedures quickly and accurately.
  • Excellent customer service skills.
  • Strong attention to details and time management skills.
What We Offer

We offer a competitive salary of $17.00 - $20.00 per hour, along with a range of benefits including 401(k), 401(k) matching, dental insurance, disability insurance, flexible spending account, health insurance, health savings account, life insurance, paid time off, parental leave, referral program, tuition reimbursement, and vision insurance.

Work Environment

This is a full-time position that requires working an 8-hour shift, Monday to Friday, with weekend availability. The ideal candidate will be flexible and able to adapt to changing priorities and deadlines.



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