Customer Service Specialist I
5 months ago
Introduction:
Since 1973, East West Bank has served as a pathway to success. With over 120 locations across the U.S. and Asia, we are the premier financial bridge between the East and West. Our teams of experienced, multi-cultural professionals help guide businesses and community members on both sides of the Pacific looking to explore new markets and create new opportunities, and our sustained growth and expertise in industries like real estate, entertainment and media, private equity and venture capital, and high-tech help build sustainable businesses and expand our associates potential for career advancement.
Headquartered in California, East West Bank (Nasdaq: EWBC) is a top performing commercial bank with an exclusive focus on the U.S. and Asia markets. With a strong foundation, and enterprising spirit and a commitment to absolute integrity, East West Bank gives people the confidence to reach further.
Overview:East West Bank is seeking a Customer Service Specialist I. The Customer Service Center Specialist performs a variety of customer service duties in a fast-paced call center environment to both internal and external customers. Provide excellent customer service to resolve diverse issues within the branch. As a Customer Service Center Specialist, you will present solutions based on individual customers needs.
Responsibilities:- Respond to customer inquiries regarding bank products and services, transaction requests and account maintenance related to their account
- Utilize active listening, express willingness to help, identify customer needs and deliver courteous, professional service in a manner reflecting positively on East West Bank
- Complete banking transactions and offer self-service bank products and services (e.g. Online Banking and Mobile Banking)
- Obtain a comprehensive knowledge of all East West Bank products and services as well as general information required to answer customer questions, support customer inquiries about our online banking
- Troubleshoot various problems and properly escalate to management as needed
- Other duties as assigned by management
- Some college preferred, high school graduate or equivalent required
- 1+ years experience serving in a customer service role. Call center and/or retail banking experience a plus
- Tech savviness and/or experience troubleshooting technical issues a strong plus
- Requires close attention to detail, excellent verbal communication along with interpersonal and client service skills
- Must be able to troubleshoot and resolve customer concerns using critical thinking skills
- Must have strong PC, proficiency with Windows based applications and excellent math aptitude
- Ability to work independently and efficiently in a fast-paced environment
- The candidate must be punctual, maintain a good attendance record, and able to work flexible hours and days
- Must be able to read and type in Chinese to assist clients via live chat
Compensation:
The base pay range for this position is USD $19.00/Hr. - USD $22.00/Hr. Exact offers will be determined based on job-related knowledge, skills, experience, and location.
-
Customer Service Specialist I
1 day ago
El Monte, United States East West Bank Full timeIntroduction Since 1973, East West Bank has served as a pathway to success. With over 120 locations across the U.S. and Asia, we are the premier financial bridge between the East and West. Our teams of experienced, multi-cultural professionals help guide businesses and community members on both sides of the Pacific looking to explore new markets and create...
-
Customer Service Specialist I
1 day ago
El Monte, United States East West Bank Full timeIntroduction Since 1973, East West Bank has served as a pathway to success. With over 120 locations across the U.S. and Asia, we are the premier financial bridge between the East and West. Our teams of experienced, multi-cultural professionals help guide businesses and community members on both sides of the Pacific looking to explore new markets and create...
-
Service Support Specialist
1 week ago
El Monte, California, United States East West Bank Full timeJob OverviewAs a Customer Service Specialist I at East West Bank, you will be performing a variety of customer service duties in a fast-paced call center environment to both internal and external customers. Your goal will be to provide excellent customer service to resolve diverse issues within the branch.You will present solutions based on individual...
-
Customer Service Representative
4 weeks ago
El Monte, California, United States Wingstop Full timeCustomer Service Role: As a Wingstop Guest Service Team Member, you will be responsible for delivering World Class customer service by acting as the face and voice of the restaurant to all guests, and providing authentic, positive, and genuine experiences.Responsibilities:Interacting with guests: Greet guests, answer phone calls, take and deliver orders, and...
-
El Monte, United States El Monte City School District Full timeJob Summary Installs, configures and administers servers for assigned networks. Troubleshoots server performance, backup schedules and hardware and software compatibility issues. Provides advanced technical support and help functions that related to assigned network, and provides technical support to other information technology staff. Job Description /...
-
Customer Service Specialist
1 week ago
El Monte, California, United States Jack Boyajian - State Farm Agent Full timeWe are seeking an organized and efficient professional to support our insurance agents in gaining and keeping customers.Key ResponsibilitiesMaintain Property and Casualty LicenseEstablish customer relationships and provide prompt, accurate, and friendly customer serviceEducate customers about insurance options using a needs-based review processFoster strong...
-
Banking Support Specialist
3 weeks ago
El Monte, California, United States East West Bank Full timeJob Summary">The Customer Service Specialist I is responsible for providing excellent customer service to resolve diverse issues within the branch.This role requires close attention to detail, excellent verbal communication along with interpersonal and client service skills.You will present solutions based on individual customers needs and utilize active...
-
Resident Services Coordinator I
1 day ago
El Monte, United States TELACU Full time $25TELACU Residential Management, Inc. (TRM) has developed thousands of apartment homes, creating beautiful residential communities throughout California. These communities are operated by TELACU Residential Management, Inc. (TRM), which provides the highest levels of in-house oversight, security, maintenance and social service care that our residents deserve....
-
Customer Experience Specialist
2 weeks ago
El Monte, California, United States ED Management Full timeJob Title:Customer Experience SpecialistAbout ED Management:We are a cutting-edge telecommunications company that values exceptional customer service. Our team is dedicated to providing innovative solutions and staying connected with what matters most.Salary:$45,000 - $60,000 per year, based on experience.Job Description:This critical role serves as the...
-
Customer Service Advocate I
4 weeks ago
El Paso, United States Pyramid Consulting, Inc Full timeImmediate need for a talented Customer Service Advocate I. This is a 06+ Months Contract opportunity with long-term potential and is located in El Paso TX (Remote). Please review the job description below and contact me ASAP if you are interested.Job ID:24-51715Pay Range: $17 - $17.25/hour. Employee benefits include, but are not limited to, health...
-
Customer Service Advocate I
3 weeks ago
El Paso, United States Pyramid Consulting, Inc Full timeImmediate need for a talented Customer Service Advocate I. This is a 06+ Months Contract opportunity with long-term potential and is located in El Paso TX (Remote). Please review the job description below and contact me ASAP if you are interested. Job ID:24-51715 Pay Range: $17 - $17.25/hour. Employee benefits include, but are not limited to, health...
-
Food Service Specialist
3 weeks ago
El Monte, California, United States Sam's Club Full timeWe are seeking a highly motivated and customer-focused Food Service Specialist to join our team at Sam's Club. As a Food Service Specialist, you will be responsible for preparing high-quality food products that meet the expectations of our valued members.The estimated salary for this position is $20.35 per hour, with opportunities for annual or quarterly...
-
Customer Service Specialist
3 weeks ago
Monte Vista, Colorado, United States Sunflower Bank, N.A. Full timeAbout the RoleSunflower Bank, N.A. is seeking an experienced Customer Service Specialist to join our team in Monte Vista, CO. As a key member of our branch team, you will be responsible for delivering exceptional customer experiences while promoting retail banking products and services.You will work closely with customers to understand their financial needs...
-
Counselor Specialist
3 weeks ago
El Monte, California, United States Foothill Family Full timeAbout the RoleWe are seeking a skilled Counselor Specialist to join our team at Foothill Family. As a key member of our clinical services team, you will be responsible for providing high-quality therapy and treatment services to clients and their families.
-
Bilingual Customer Service Representative I
3 weeks ago
El Paso, United States Datamark, Inc. Full timeDATAMARK, Inc. is currently hiring for the position of Customer Service Representative I. This position is onsite in El Paso, Texas.In this role, the Customer Service Representative I will handle incoming calls and emails from customers, answering questions, resolving issues, and providing product or service information in our call center. They will maintain...
-
Bilingual Customer Service Representative I
3 months ago
El Paso, United States DATAMARK (Texas) Full timeDATAMARK, Inc. is currently hiring for the position of Customer Service Representative I. This position is onsite in El Paso, Texas. In this role, the Customer Service Representative I will handle incoming calls and emails from customers, answering questions, resolving issues, and providing product or service information in our call center. They will...
-
Bilingual Customer Service Representative I
4 weeks ago
El Paso, United States Datamark, Inc. Full timeDATAMARK, Inc. is currently hiring for the position of Customer Service Representative I. This position is onsite in El Paso, Texas.In this role, the Customer Service Representative I will handle incoming calls and emails from customers, answering questions, resolving issues, and providing product or service information in our call center. They will maintain...
-
Customer Service Representative
4 weeks ago
El Monte, California, United States Big 5 Full timeAbout the JobAs a Customer Service Representative at Big 5, you will play a vital role in ensuring customer satisfaction and driving sales growth. Your key responsibilities will include performing sales and service throughout the store, proposing add-on sales to customers, and providing exceptional customer service.Key ResponsibilitiesProvide top-notch...
-
Customer Service Representative
1 week ago
El Monte, California, United States Big 5 Full timeJob Description:We are currently seeking a Customer Service Representative to join our team at Big 5. In this role, you will be responsible for providing exceptional customer service and ensuring a positive shopping experience for our customers. This is an exciting opportunity to join a dynamic team of professionals who are passionate about delivering...
-
Customer Engagement Specialist
2 weeks ago
El Monte, California, United States Dicio Full timeAbout the JobAre you a motivated and experienced individual looking to take on a new challenge? We are seeking a highly skilled Customer Engagement Specialist to join our sales team at Dicio. As a key member of our team, you will be responsible for driving sales growth and exceeding revenue goals while maintaining high brand standards.Responsibilities...