Customer Service Representative

16 hours ago


Naperville, Illinois, United States The LaSalle Group Full time

Customer Service Representative Job Summary

We are seeking a skilled Customer Service Representative to join our team at The LaSalle Group. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, responding to customer inquiries, and resolving issues in a timely and professional manner.

Key Responsibilities:

  • Answer incoming calls and respond to customer emails in a call center environment
  • Provide product, service, order-status and account information to customers
  • Process orders, resolve billing issues, exchange or return merchandise and adjust customer accounts accordingly
  • Research, identify and resolve customer complaints while maintaining detailed documentation and record keeping
  • Identify and escalate unresolved customer issues to management for further investigation
  • Follow up with customers to confirm appropriate changes were made

Requirements:

  • 1+ year of experience working with customers, preferably in a call center
  • Associate's degree preferred, or high school diploma (or equivalent) with customer service experience will be considered
  • Must be able to work between the hours of 10:00 AM - 9:00 PM on weekdays and one weekend day from 8:30 AM - 5:00 PM
  • Working knowledge of Microsoft Office, general computer skills and basic typing skills

What We Offer:

  • A dynamic and supportive work environment
  • Opportunities for professional growth and development
  • A competitive salary and benefits package

How to Apply:

If you are a motivated and customer-focused individual who is looking for a challenging and rewarding career opportunity, please submit your application today.



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