Customer Service Representative

2 weeks ago


Naperville, Illinois, United States HealthCare Associates Credit Union Full time
Join Our Team as a Contact Center Representative

We are seeking a highly skilled and customer-focused Contact Center Representative to join our team at HealthCare Associates Credit Union. As a Contact Center Representative, you will be the first point of contact for our members, providing exceptional service and support to help them achieve their financial goals.

Key Responsibilities:
  • Deliver exceptional service to internal and external members, meeting all established sales and service goals.
  • Explain and recommend credit union products and services, providing general account information and addressing member problems and complaints.
  • Execute departmental programs, policies, and procedures, including recording research requests and delivering to appropriate personnel.
  • Possess knowledge of PAM, MY247 online banking, and bill pay, assisting members with usage and facilitating wire transfer requests.
  • Process financial transactions, including posting loan payments, processing phone transfer requests, and processing check withdrawals.
Requirements:
  • High School Diploma or equivalent.
  • Minimum 3-years member service experience, preferably in a Financial Institution setting.
  • Meet monthly sales goals and possess excellent communication skills, both verbal and written.
  • Ability to work well under pressure, multitask, and enjoy problem-solving and interaction with members.
What We Offer:
  • $20.87/hour.
  • 35 hour work week.
  • 4 weeks of paid time off.
  • Federal holidays off.
  • Full benefits package.
  • 401K (Up to 4.5% matching PLUS 4% employer contribution).

We are an Equal Opportunity Employer and offer a dynamic work environment. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.



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