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Customer Service Representative
1 month ago
We are seeking a highly skilled and customer-focused Contact Center Representative to join our team at HealthCare Associates Credit Union. As a Contact Center Representative, you will be the first point of contact for our members, providing exceptional service and support to help them achieve their financial goals.
Key Responsibilities:- Deliver exceptional service to internal and external members, meeting all established sales and service goals.
- Explain and recommend credit union products and services, providing general account information and addressing member problems and complaints.
- Execute departmental programs, policies, and procedures, including recording research requests and delivering to appropriate personnel.
- Possess knowledge of PAM, MY247 online banking, and bill pay, assisting members with usage and facilitating wire transfer requests.
- Process financial transactions, including posting loan payments, processing phone transfer requests, and processing check withdrawals.
- High School Diploma or equivalent.
- Minimum 3-years member service experience, preferably in a Financial Institution setting.
- Meet monthly sales goals and possess excellent communication skills, both verbal and written.
- Ability to work well under pressure, multitask, and enjoy problem-solving and interaction with members.
- $20.87/hour.
- 35 hour work week.
- 4 weeks of paid time off.
- Federal holidays off.
- Full benefits package.
- 401K (Up to 4.5% matching PLUS 4% employer contribution).
We are an Equal Opportunity Employer and offer a dynamic work environment. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.
