Customer Service Representative
3 weeks ago
Job Summary:
We are seeking a highly skilled Customer Service Representative to join our team at The Sherwin-Williams Company. As a key member of our sales team, you will be responsible for providing exceptional customer service, answering questions about our products, and recommending solutions to meet our customers' needs.
Key Responsibilities:
- Provide excellent customer service, answering questions and resolving concerns in a timely and professional manner.
- Recommend products and services to meet customer needs, while consistently meeting sales goals.
- Work closely with wholesale and retail customers to determine their needs and provide solutions.
- Process sales transactions accurately and consistently with policies and procedures.
- Assist customers in person and over the phone, determining needs and presenting appropriate products and services.
- Build productive trust relationships with wholesale and retail customers.
- Follow and achieve sales goals on a monthly, quarterly, and yearly basis.
- Maintain precise work order files and formulas.
- Pull appropriate products from the sales floor or warehouse.
- Tint and mix products, as needed, to customer specifications.
- Stock shelves and set up displays.
- Clean store equipment.
- Load/unload delivery trucks.
- Assist in making deliveries, as needed.
- Maintain in-stock and presentable condition assigned areas.
- Remain knowledgeable on products offered and discuss available options.
- Comply with inventory control procedures.
- Suggest ways to improve sales.
Requirements:
- Must be at least eighteen (18) years of age.
- Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future.
- Must be able to read, write, comprehend, and communicate in English.
- Must be able to read, write, comprehend, and communicate in Spanish.
- Must be able, with or without reasonable accommodation, to tint paint consistent with customer color requests.
- Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion.
- Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation.
Preferred Qualifications:
- Have a valid, unrestricted Driver's License.
- Have at least a High School diploma or GED.
- Have at least one (1) year experience working in a delivery, retail, or customer service position.
- Have previous work experience selling paint and paint related products.
- Have previous work experience operating tinting and mixing equipment.
Benefits:
This position is eligible for health benefits, such as medical, dental, and vision coverage, Flexible Spending Accounts (FSAs), disability coverage, security, retirement, and saving benefits, and more.
Additional benefits include a generous time away from work package, including personal leave, paid parental leave, medical leave, vacation, holidays, among other benefits.
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