Technical Support Lead for Oracle Integration

6 days ago


Washington, United States Oracle Full time

**Job Summary**

 

We are seeking a Technical Support Lead for Oracle Integration Cloud to join our team. As a member of our support organization, you will be responsible for delivering post-sales technical support and solutions to our Oracle customer base.

 

This role involves addressing technical questions, troubleshooting issues, and resolving inquiries related to Oracle Integration Cloud services. You will be a key point of contact, facilitating effective communication and resolution for escalated cases.

 

**Responsibilities**

 

This role includes:

    Serving as a dedicated support specialist for Oracle Integration Cloud products and services.

    Diagnosing and resolving issues related to integration flows, adapters, and APIs.

    Proactively monitoring integration performance and recommending optimizations.

    Addressing problems involving Oracle Integration Cloud installations, configurations, and use.

    Collaborating with development teams on complex integration problems.

 

**Requirements**

 

To be successful in this role, candidates must possess:

    Extensive hands-on experience with Oracle Integration Cloud (OIC) components.

    Proficiency in using Oracle Integration Cloud adapters, process automation, and API management.

    Strong understanding of REST/SOAP web services, XML, JSON, and integration patterns.

    Familiarity with Oracle SaaS, Oracle ERP Cloud, or related Oracle applications.

    Proficiency with Kubernetes and Docker for containerized application support.

    Experience with Python and shell scripting for automation and troubleshooting.

 

**What We Offer**

 

We offer a comprehensive benefits package including medical, dental, and vision insurance, short-term disability, long-term disability, life insurance, AD&D, supplemental life insurance, health care and dependent care Flexible Spending Accounts, pre-tax commuter and parking benefits, 401(k) Savings and Investment Plan with company match, paid time off, 11 paid holidays, paid sick leave, paid parental leave, adoption assistance, Employee Stock Purchase Plan, financial planning, group legal, and voluntary benefits including auto, homeowner, and pet insurance.

 

Estimated salary: $64,200-$141,200 per annum.



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