Customer Technical Support Expert

3 weeks ago

Washington, United States Oracle Full time

Job Overview

We are seeking a skilled Customer Technical Support Expert to join our team at Oracle. This role involves delivering post-sales support and solutions to our customer base, serving as an advocate for their needs.

Responsibilities

  • Foster strong relationships with customers to understand their technical needs and preferences.
  • Resolve non-technical customer inquiries via phone and electronic means, while also addressing technical matters regarding the use of and fix for our Electronic Support Services.
  • Liaise between Oracle employees and customers, providing guidance and resolution on a wide range of technical and non-technical issues.
  • Work collaboratively with internal teams to ensure seamless support and exceptional customer experiences.

Skill Requirements

  • Minimum 2-3 years' experience installing/configuring/supporting/administering Micros F&B management software products.
  • Experience working in a data center and understanding database concepts, including SQL queries and update statements.
  • Familiarity with networks, PCs, and resolving installation issues, as well as working knowledge of virtual machines (VMWare, Oracle Virtualbox).
  • Excellent communication and interpersonal skills, with the ability to work effectively in a multi-functional team environment.

About Us

As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's problems. We value diversity and inclusion, operating with integrity and inspiring innovation through diverse perspectives.

Salary Information

The estimated salary for this position is $44,000-$89,300 per annum, depending on location and qualifications. Benefits include medical, dental, and vision insurance, short-term disability, and life insurance, as well as flexible vacation and paid time off.

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