Production Service Software Support Professional

1 week ago

Washington, United States Oracle Full time
Job Overview

Oracle Health Applications & Infrastructure (OHAI) is seeking a talented Production Service Developer to join its OHAI Platform & Production Engineering organization. As part of this team, you will be responsible for providing client-facing technical investigation and issue resolution for assigned software products.

About Us

As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's problems. We thrive by operating with integrity and continue to innovate after 40+ years of change. Our diverse workforce promotes inclusive insights and perspectives, driving us to go beyond what's been done before.

Salary and Benefits

The estimated annual salary range for this position is from $62,000 to $126,100. Oracle offers a comprehensive benefits package, including medical, dental, and vision insurance, as well as short-term disability, long-term disability, life insurance, and AD&D. Additionally, we provide supplemental life insurance, health care and dependent care Flexible Spending Accounts, pre-tax commuter and parking benefits, and a 401(k) Savings and Investment Plan with company match.

Key Responsibilities
  • Solve technical support issues in your assigned ticket queue.
  • Participate in on-call support schedule and join incident calls to resolve critical issues.
  • Communicate directly with clients and internal stakeholders.
  • Log defects for client-reported issues when they require code correction.
Requirements
  • C# or Java Programming.
  • Linux command-line skills, including navigating and locating files, using command line utilities, and understanding automation based on existing documentation.
  • SQL - Basic (read and understand queries, develop simple queries for troubleshooting).
About This Role

This role requires experience troubleshooting and debugging software applications in Java or C#, comfort navigating Linux servers through the command line, and basic familiarity with SQL databases. Experience using Eclipse, Microsoft Visual Studio, and Splunk is strongly preferred, especially in the context of client-facing technical support.

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