IT Service Specialist

1 week ago


Edgewood, Maryland, United States Link Solutions, Inc. Full time
Job Summary

Link Solutions, Inc. is seeking a highly skilled Computer User Support Specialist to join our team in a dynamic and challenging role. As a key member of our IT team, you will be responsible for providing top-notch technical support and services to our clients.

Key Responsibilities
  • Technical Support: Provide timely and effective technical support to clients via various channels, including email, phone, and in-person interactions.
  • System Maintenance: Collaborate with infrastructure engineers and administrators to maintain and enhance secure systems, ensuring seamless operation and optimal performance.
  • Problem Resolution: Diagnose and resolve complex technical issues, including hardware and software-related problems, to minimize downtime and maximize productivity.
  • Training and Development: Develop and deliver training programs to enhance the technical skills of our clients and internal teams.
  • Process Improvement: Identify areas for process improvement and implement changes to optimize technical support services and enhance overall client satisfaction.
Requirements
  • Education: Bachelor's degree in Computer Science, Information Systems, or a related field.
  • Experience: Minimum one year of experience in a technical support role, with a strong background in computer systems, networks, and software applications.
  • Certifications: CompTIA A+ CE equivalent or higher, and Computing Environment (CE) certification within six months of hire.
  • Security Clearance: DOD Security Clearance (Secret-Level minimum) required, with the ability to obtain and maintain a Tier 3 Secret Security Clearance.
Preferred Qualifications
  • DoD Experience: Experience working in a Department of Defense (DoD) environment, with a strong understanding of DoD security protocols and procedures.
  • Technical Skills: Proficiency in Citrix, Dameware, Active Directory, Windows 7, 10 & 11, Microsoft Office 365, iPhone, and remote desktop (Citrix).
  • Communication Skills: Excellent written and verbal communication skills, with the ability to effectively communicate technical information to both technical and non-technical audiences.
What We Offer
  • Competitive Compensation: A competitive salary and benefits package, including paid holidays, paid time off, medical, dental, vision, company-paid long and short-term disability, life insurance, referral bonuses, relocation incentive program, certification reimbursement program, retirement, and more.
  • Professional Development: Opportunities for professional growth and development, including training, mentorship, and career advancement.
  • Collaborative Environment: A dynamic and collaborative work environment, with a team of experienced professionals who are passionate about delivering exceptional technical support services.


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