Computer Hardware Technician

6 days ago


Vacaville, California, United States The Rockridge Group Full time
About the Role

We are looking for a highly motivated Computer Hardware Technician - L2 to join our IT team at The Rockridge Group. As a key member of our technical support team, you will be responsible for installing, repairing, and maintaining desktop computer systems and peripherals.

Key Responsibilities:

  • Install, repair, and maintain desktop computer systems and peripherals at our depot repair facility or on-site at customer locations
  • Provide technical assistance and troubleshooting for desktop computer hardware and peripherals
  • Work independently to resolve issues and report progress to management
  • Coordinate equipment and part needs for dispatched service requests and communicate with clients directly
  • Ensure 100% closure rate for all requests within the CRM tool on the day they are resolved or fulfilled
  • Maintain consistency between multiple CRM tools or applications used for Customer Request Management and Tracking purposes

Requirements:

  • Customer service experience and ability to work directly with customers is essential
  • CompTIA A+ certification and 3-5 years of professional experience in a Service or IT environment is preferred
  • Sound technical background with expertise in PC & MAC platforms and operating systems
  • Able to multitask and prioritize multiple projects, with good interpersonal and organizational skills
  • Dependable and able to meet deadlines consistently, with flexibility to adapt to a changing environment

What We Offer:

  • An estimated salary range of $65,000 - $80,000 per year, based on location and experience
  • Ongoing training and development opportunities to enhance your technical skills
  • A dynamic and supportive work environment with a team-oriented approach
  • The chance to make a real difference in the lives of our customers


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