Desktop Support Specialist

3 weeks ago


Vacaville, California, United States The Rockridge Group Full time
Job Title: Desktop Support Specialist

We are seeking a skilled Desktop Support Specialist to join our team at The Rockridge Group. This role involves providing technical support for desktop computer hardware and peripherals, both remotely and on-site.

Responsibilities:
  • Support PC & MAC platforms and operating systems.
  • Respond to dispatched assignments involving the installation, repair or maintenance of desktop computer hardware and peripherals.
  • Pursue Tech Refresh Program initiatives, including System Level Migrations, Data Migrations, Application Integration and Configuration on PC & MAC systems.
  • Collaborate with sales, operations, purchasing and finance managers to develop service quality assurance processes and procedures, customer support plans, and discuss new specifications required by customers and management.
  • Work independently on assignments and report progress to your supervising manager.
  • Coordinate, manage and predict equipment and part needs for dispatched service requests and coordinate those requests directly with the client.
  • Ensure 100% of closures for all requests within the CRM tool on the day they are resolved or fulfilled.
  • Maintain relationship between multiple CRM tools or applications by keeping status, details, notes or any other updates consistent between multiple tools or applications utilized for Customer Request Management and Tracking purposes.

Salary: $65,000 - $85,000 per year, depending on experience.

Requirements:
  • Customer Service experience and direct interaction with customers is necessary.
  • Experience supporting Google Suite of Apps is beneficial.
  • CompTIA A+ certification is preferred.
  • A sound technical background with a minimum of 3-5 years of professional experience in a Service or IT environment is required.
  • Able to multitask and prioritize multiple projects.
  • Good interpersonal skills and organizational skills are essential.
  • Must be dependable and able to meet deadlines consistently.
  • Should have the ability to work under pressure and should be flexible and able to adapt to a changing environment.
  • Troubleshooting and problem-solving experience are valuable.
  • Excellent communication skills are beneficial.
  • General knowledge of Microsoft Excel, Microsoft Word, and Microsoft Outlook is helpful.
  • 5 years of experience supporting one or more operating systems such as Mac OSX (Up to Mt. Lion), Win XP or WIN7 is mandatory.


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